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Seller Profile

Ozcheck Trading Pty Ltd

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Ozcheck Trading is your go-to destination for high-quality nappies, wipes, and incontinence products for infants and adults. We prioritize comfort, reliability, and affordability, ensuring that every product meets the highest standards for care and convenience. In addition to our hygiene essentials, we specialize in premium hair care products tailored for curly hair, helping customers embrace and nourish their natural curls. At Ozcheck Trading, we are dedicated to providing top-tier products that enhance everyday comfort and confidence. Whether you're caring for a little one, managing incontinence, or looking for the best curly hair care, we’ve got you covered!
 
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Shipping Policy

At Ozcheck Trading, we strive to ensure that your orders are processed and delivered quickly and efficiently. Below is our shipping policy to help you understand how we handle deliveries.

Processing Time

  • Orders are processed within 1-2 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Methods & Delivery Times

We offer reliable shipping options to ensure your products arrive in a timely manner:

  • Standard Shipping: Estimated delivery within 3-7 business days.

Delivery times may vary depending on your location and courier service availability.

Shipping Rates

  • Flat shipping of $12.99 applies

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the delivery status.

Delivery Issues & Lost Packages

  • If your order is delayed or lost, please contact us at, and we will assist in tracking your package.

  • Ozcheck Trading is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.

International Shipping

  • We currently do not offer international shipping.

  • Additional duties or taxes for international orders (if applicable) are the responsibility of the customer.

We appreciate your trust in Ozcheck Trading and are committed to delivering your orders with care. If you have any questions, feel free to reach out to us!

Warranty & Return Policy

At Ozcheck Trading we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our warranty and return policy below.

Warranty Coverage

We stand behind the quality of our products. If you receive a defective or damaged item, we will replace it or provide a refund under the following conditions:

  • The product is unused and in its original packaging.

  • The issue is reported within 7 days of receiving the item.

  • Proof of purchase (receipt or order confirmation) is provided.

Returns & Exchanges

We accept returns and exchanges on eligible items within 30 days of purchase, subject to the following conditions:

  • The item must be unopened, unused, and in its original packaging.

  • Hygiene products, including nappies, wipes, and incontinence products, cannot be returned for health and safety reasons unless they are defective or damaged upon arrival.

  • Hair care products must be sealed and unused to qualify for a return.

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

How to Initiate a Return

To request a return or warranty claim, please follow these steps:

  1. Contact our customer service team at with your order details.

  2. Provide a brief description and photo of the issue (if applicable).

  3. Once approved, we will provide instructions for returning the item.

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