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Seller Profile

Novobay Australia

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platinum Seller
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99.11%
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1486 product reviews
Welcome to our store! With over 30 years of experience supplying the Australian market, we have earned the trust and reputation of our customers. We are committed to providing you with high-quality products at affordable prices. Whether you are looking for new bedding or want to upgrade your bathroom towels, we have options that suit you. Thank you for choosing us, and let's create a more comfortable and beautiful home together!
 

Customer Reviews

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Customer Reviews

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  • Meegan

    Really nice mattress topper for comfort

    Mar 31, 2025

  • FJS

    So nice I went back and bought another four!

    Mar 30, 2025

  • Red

    Absolutely love them great range of colours

    Mar 29, 2025

  • SamPink

    Love the softness of these pillow cases. The colour is absolutely beautiful and calming. Great size to easily fit my pillow. Enjoying a more comfortable and peaceful sleep now.

    Mar 27, 2025

  • Victoria

    gOOD CHOICE

    Mar 15, 2025

  • Maryzoo

    These mattress protectors are amazing

    Mar 08, 2025

  • Joy

    Absolutely loved them, so soft and silky. They are very generous in the size, the easiest to make my bed with in a while.

    Mar 08, 2025

  • Chumes

    I bought this a month ago and did not use it until last weekend. lovely colour. it has a good feel. only wish is the fitted sheet should have better elastic, it is pretty loose and because we do not use a flat sheet, I wish there was a choice to pick only fitted so I pay lesser.

    Mar 05, 2025

  • Dan

    Great value and good quality

    Mar 03, 2025

  • George D

    Great pillow cases feels cool in summer and are a good size and a nice feel of satin

    Mar 03, 2025

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  • Once payment is confirmed, items will be dispatched the next business day.

  • Please allow up to 3-7 business days for delivery for most part of Australia

  • We ship across Australia, including major Capital cities Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and most suburbs Nationwide

Returns / Change of Mind Policy:
We will accept returns for change of mind provided the return is from an Australian address, is submitted within 10 days from the date of purchase, the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillowcases are non-returnable unless faulty. As such, you cannot return these even if they are unused under our change of mind policy. Please contact us to apply for change of mind return.

 

We will accept returns for faulty products. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Warranty Policy: 
Novobay products come with a guarantee that can’t be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Novobay warrants that all the products will be free from manufacturing defects for a period of 1 year, commencing on the day of purchase.
If you wish to make a claim under the warranty, please contact us and we will help you to determine whether the product needs to be assessed and either arrange with you to have the product returned for assessment or make time to attend assess the product.

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