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Seller Profile

Novobay Australia

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platinum Seller
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97.90%
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1486 product reviews
Welcome to our store! With over 30 years of experience supplying the Australian market, we have earned the trust and reputation of our customers. We are committed to providing you with high-quality products at affordable prices. Whether you are looking for new bedding or want to upgrade your bathroom towels, we have options that suit you. Thank you for choosing us, and let's create a more comfortable and beautiful home together!
 

Customer Reviews

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Customer Reviews

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  • Grandma

    Bought as a birthday gift and my friend is delighted

    Jan 25, 2025

  • K8E

    I bought a set over a month again. I loved them. Well made, nice feel and great pricing. I liked them so much I bought another set for us and one for my daughter.

    Jan 24, 2025

  • Cover girl

    Very happy with quilt cover and pillows. Lovely soft material and the exact colour I was after

    Jan 24, 2025

  • No nickname

    The sheets and pillowcases are excellent a real bargain thankyou

    Jan 24, 2025

  • Nx60

    Have been sleeping between the sheets and love it. Nice and cool and comfortable.

    Jan 22, 2025

  • Jimmy

    Excellent purchase

    Jan 22, 2025

  • Gunal

    Sheets are so soft and comfortable.

    Jan 19, 2025

  • Tulip

    Really nice sheets and beautiful colour.

    Jan 18, 2025

  • KazG

    Bought recently for myself in need of a light weight and cooling blanket

    Jan 18, 2025

  • Jojo10

    Got it a week ago and they washed up good

    Jan 18, 2025

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  • Once payment is confirmed, items will be dispatched the next business day.

  • Please allow up to 3-7 business days for delivery for most part of Australia

  • We ship across Australia, including major Capital cities Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and most suburbs Nationwide

Returns / Change of Mind Policy:
We will accept returns for change of mind provided the return is from an Australian address, is submitted within 10 days from the date of purchase, the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillowcases are non-returnable unless faulty. As such, you cannot return these even if they are unused under our change of mind policy. Please contact us to apply for change of mind return.

 

We will accept returns for faulty products. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Warranty Policy: 
Novobay products come with a guarantee that can’t be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Novobay warrants that all the products will be free from manufacturing defects for a period of 1 year, commencing on the day of purchase.
If you wish to make a claim under the warranty, please contact us and we will help you to determine whether the product needs to be assessed and either arrange with you to have the product returned for assessment or make time to attend assess the product.