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Seller Profile

Novobay Australia

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1486 product reviews
Welcome to our store! With over 30 years of experience supplying the Australian market, we have earned the trust and reputation of our customers. We are committed to providing you with high-quality products at affordable prices. Whether you are looking for new bedding or want to upgrade your bathroom towels, we have options that suit you. Thank you for choosing us, and let's create a more comfortable and beautiful home together!
 

Customer Reviews

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Customer Reviews

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  • Di68

    Excellent quality and very thick and soft

    Dec 28, 2024

  • Moosh

    Happy with my purchase

    Dec 28, 2024

  • Didee

    Very happy with pillowcases, so soft

    Dec 26, 2024

  • 1HappyCustomer

    Very pleased with my Set

    Dec 21, 2024

  • Ants

    Fantastic glad I bought them 😀

    Dec 20, 2024

  • Fifi

    Very soft, comfortable. Buying some more

    Dec 20, 2024

  • Ants

    Glad I bought these they are fantastic

    Dec 20, 2024

  • RockerGlenn

    Quick Delivery, sheets are exactly as described and fit real good, so happy with them

    Dec 18, 2024

  • Cool

    I am so happy with this purchase great quality

    Dec 18, 2024

  • ???

    Great purchase, extremely happy

    Dec 18, 2024

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  • Once payment is confirmed, items will be dispatched the next business day.

  • Please allow up to 3-7 business days for delivery for most part of Australia

  • We ship across Australia, including major Capital cities Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and most suburbs Nationwide

Returns / Change of Mind Policy:
We will accept returns for change of mind provided the return is from an Australian address, is submitted within 10 days from the date of purchase, the products have not been used and in original packaging. For health reasons pillows, quilts, underlays, bed toppers, mattress and pillowcases are non-returnable unless faulty. As such, you cannot return these even if they are unused under our change of mind policy. Please contact us to apply for change of mind return.

 

We will accept returns for faulty products. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

Warranty Policy: 
Novobay products come with a guarantee that can’t be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Novobay warrants that all the products will be free from manufacturing defects for a period of 1 year, commencing on the day of purchase.
If you wish to make a claim under the warranty, please contact us and we will help you to determine whether the product needs to be assessed and either arrange with you to have the product returned for assessment or make time to attend assess the product.

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