Nordik Living

Nordik works with a reliable network of couriers and removalists to ensure your items are delivered as efficiently as possible. Our network of couriers offer a registered and a trackable delivery service for your peace of mind. All deliveries must be signed for and a proof of delivery is available upon request. If you do not require to sign for your order upon delivery or you are unavailable to accept your delivery, we can leave your order unattended only with your consent. Select “Authority to Leave” at checkout or contact us.

If for any reason you cannot be present to accept delivery or if you wish for goods to be left in a safe place unattended, you must clearly make note of this when placing your order. Note: Authority to leave goods unattended will void all transit insurance claims and Nordik is not liable for any theft, damages or loss resulting from your goods being left unattended. Nordik requires a street address for all deliveries, unfortunately we do not deliver to PO boxes.

We work hard to ensure your order is dispatched as efficiently as possible and will endeavour to dispatch your order within 24 hours of receiving payment. Occasionally there may be unexpected delays. Should such delays occur, our carriers will keep you updated with an estimated delivery time.

Small and non-fragile items will be delivered to the front door of your shipping address at ground level unless there is a lift. If your items need to be delivered above ground floor, please provide specific instructions for access and delivery. Note: For the safety of our carriers and in order for your goods to arrive safely, there must be sufficient access to stairs and/or lifts. Please note our carrier may deliver your items to ground floor only if access if deemed unsafe.  For large and fragile items, extra handling and care will be provided by our professional and experienced furniture removalists. Please note the above transit times allow for additional packaging and handling due to the size and weight of fragile goods. Our removalists will call you a day prior to delivery and you will also receive a call on the day to confirm a delivery window. Please note our delivery services do not include assembly, rubbish removal, placement or unpacking of goods.

For your peace of mind, all items carry a 12 month warranty ensuring any items purchased are free from manufacturer defects and faults. Please note our warranty excludes:

• Normal wear and tear
• Damages arising from abnormal use
• Items which have been modified
• Lack of maintenance (Example: leather or timber items which have not been maintained)
• Minor variations in colour, grains or finishes due to natural materials used
• Minor surface blemishes which are part of the item itself

Where an item is considered faulty or defective, depending on the nature of the fault, we will gladly offer one of the following options to you:

• Spare parts: If the fault can be repaired, we will send the required parts and will provide the necessary instructions required.
• Replacement: If an item cannot be repaired by way of spare parts, we will gladly send a replacement once the faulty item has been returned.
• Refund/Partial credit: If the fault is merely superficial and you wish to keep the item, we will gladly offer a partial credit or refund depending on the extent of the fault. This saves the hassle of freight movement and having to re-package the goods for return.
• Full credit/Refund: If we are unable to offer a replacement, alternative or spare parts due to stock not being available, we will gladly offer you a full refund or store credit.

Any defective or faulty goods must be returned for inspection. Once goods arrive back at our warehouse, we will confirm whether repairs need to be carried out or if a replacement is necessary.

Items that have been altered or modified in any way are not covered by this warranty policy.

We want you to be completely satisfied with your purchase and the quality of our products. If your item shows any signs of defects or faults, please contact us and we will gladly assist you.