Nontre.co

Christmas lodgement dates:

• Order cut-off date for delivery before Christmas

  • Please order by Tuesday 19 December Parcel Post OR Thursday 21 December Express Post for the best chance of delivery before Christmas

• Dispatch closure

  • Our warehouse is closed on Christmas and New Years Eve at midday (24th and 31st). Please allow additional days for delivery for orders placed during this period. All Public Holidays during these times closed.

All orders will be dispatched 1-2 days of making the order.

If you are unavailable at the time of delivery, re-delivery fees may apply.

Delivery varies by location, please see the expected time frame to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

Standard shipping anywhere in Australia is $10 per order and free for orders OVER $100. (AFTER any discount code is applied).

All orders are sent via Australia Post from our Sydney warehouse. You will receive tracking details once your order is on its way.

For any regional shipment costs over $30.00, you will be contacted by one of our team members in regards to additional shipping costs that may apply.

Any orders placed outside Australia but within the Oceana region is possible, however additional shipment fees will apply.

What if I would like to return my products?

We will happily refund your order if you will like to return the products that have been delivered and you have provided us with valid reasoning. Please return the products back to us and we will process the refund once we confirm the products are in perfect condition and have not been used. Return shipping costs will not be covered by us. We do not process returns or refunds for change of mind.

Response time for refunds:

We aim to process any requests within 2 business days of receipt. Please send us your details below with a photograph of your product/s & the date you received your package. To be eligible for a refund or replacement, you must provide proof of purchase.