N-essentials Pty Ltd

Shipping Offer

A flat rate shipping cost is offered for orders of 2 items or more. Items weighing less than 20kgs only are applicable for this offer. The flat rate is automatically applied during Checkout.

Deliveries Within Australia

We have a contract with Australia Post using their eParcel system. For cartons weighing less than 22kg, we will use eParcel as the standard service. This Standard Service is by road freight. For cartons that weigh more than 22kg, we'll use our nominated courier. Which courier we use will depend on whether they service your area or not. 

Shipping costs are calculated during the checkout process and will depend on the delivery postcode as well as the total weight of your order. 

Please double check that your delivery address is correct. Returned parcels due to incorrect addresses is subject to a return-to-sender fee of $12 as well as a redelivery charge to resend your parcel. 

Estimated Delivery Times After Dispatch:

State Shipping Time

VIC Metro: 1-2 business days
VIC Region: 2-4 business days
NSW Metro: 2-4 business days
NSW Region: 3-5 business days
ACT: 3-5 business days
QLD Metro: 2-4 business days
QLD Region: 3-5 business days
SA Metro: 2-4 business days
SA Region: 3-5 business days
NT: 5-7 business days
WA: 5-7 business days
TAS: 5-7 business days

Allow 2-3 business days lead time for packing and processing before dispatch. Note that Express shipping will still need a lead time of 2-3 business days to be completed before dispatch.

Shipping times will increase during peak periods, especially during the Christmas and New Year period.

Change of Mind Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

• Postage is paid by the customer

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply

Warranty Claims:

Most of our products are supported by a 12-month warranty. This warranty covers all manufacturer faults with the product. Should an issue arise with your order, please contact us to raise a warranty claim.