Seller Profile
looks great,
Oct 02, 2024
Very happy with our purchase , looks great , super fast delivery.
Sep 03, 2024
Great quality, very comfortable for an affordable price
Aug 25, 2024
For me this was my best purchase of the year. Arguably not the cheapest one. But I am in love! Literally arrived within a day or so. The courier driver was super helpful as I wasn't home at time of delivery and they called me when they arrived, so we could work things out - which was above and beyond. Super easy to assemble. looks super snazzy. Makes the room super cozy. Call out there is a lot of packaging to get rid off after, but we did some cleaning out anyway so had an extra large recycling bin booked in the week of delivery. This fire place was definitely worth the investment, in my opinion and will hopefully bring us many years of joy and coziness! Thanks Team.
Jul 31, 2024
very nice 👌
Jul 26, 2024
Love the real look of the fire. Crackle effect sounds authentic.
Jul 24, 2024
Lounge comfortable. Seat cushions much thicker than most making it great to sit on for extended periods.
Jul 08, 2024
Fits perfectly into my fireplace, love the flames and crackling, looks lovely even when it is not turned on. The heating is good too, love all of it......
Jun 28, 2024
As of yet I haven’t installed this but assembly was easy and the general quality looks great. It’s part of a bigger project so the unit is still a work in progress. Delivery was way quicker than expected and overall very happy with the quality
Jun 26, 2024
Mantle & fireplace were exactly as described. Packaging & delivery can’t be faulted. Very happy with purchase.
Jun 03, 2024
Please allow 7-10 business days for delivery
No delivery to PO Box addresses or Parcel Lockers (please provide residential or business address at checkout)
NOTE: Our carriers offer a door-to-door service, so please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement or removal of packaging.
*HEAVY OR OVERSIZED ITEMS: Due to OH&S requirements, drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as heavy or oversized. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside.
We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast
WARRANTY POLICY
We offer a 12 months warranty on all products used in private household situations. This warranty only applies to the original purchaser where the products are delivered to an Australian delivery address and remain in Australia. This warranty is not transferable.
If your product is determined to be faulty, we will do our best to resolve the issue in a timely manner. We will choose whether to repair or replace that part or product.
If any item or product is returned to us for refund, repair, or replacement, you must return it to us, at your own cost, and ensure that the item or product is properly packaged to prevent any damage during transit. We will not be responsible for any damage to the item or product during transit.
If, after examining or assessing the item or product, we determine that there has been no breach of our warranty:
This warranty will not apply in circumstances where:
* Fabrics, cushioning and filling will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and degree of use, the covering and cushion fillings may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and not to be considered defects. We reserve the right to determine at its discretion whether a component has failed due to a defect or wear and tear.
30-DAY RETURNS POLICY
If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you can choose to return your item for a refund of the original purchase price excluding original shipping fees (and return fees if the return is arranged by us).
When returning goods, items must be placed in its original packaging. The return delivery costs are the responsibility of the buyer. If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.
To receive a refund, the item must be returned to us in 'new' condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn or damaged, and is in 100% re-saleble condition when we receive it. Items not return in their original packaging, subjected to damage whilst in transit, soiled or generally not in its original condition when returned will not have the full amount refunded.
Please note that items requiring assembly need to be disassembled and placed back into original packaging to be eligible for a return under this guarantee. If you want to check a colour or feature of your product, please do this in a way that does not require assembly. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases, you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.
For all ethanol fireplaces that have been tested and used, we are happy to refund you the cost of the item LESS the cost of the burner ($60). If you are unhappy with the product, please do not use it as once the burner has been lit, it is not re-saleable.
Due to health & hygiene regulations we can only accept mattresses, mattress toppers and bed sheets returned in unopened and sealed packaging.
Copyright 2024 MyDeal.com.au - © All rights reserved
