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Seller Profile

Masses International Pty Ltd

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bronze Seller
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87.92%
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157 product reviews
Masses is an Australian company who is multi-directed to Products Development, Horizontal Cooperation and Three-Dimensional Marketing. They mainly produce Sports serious, Children's Product series and Electronics series. Their main brands are LIBRADREAM. Ever since it was founded in 2013, Masses company has always been adhering to the principle of providing excellent products and service. Meanwhile, it keeps optimizing the development by sticking to the philosophy of being realistic, innovative and striving for development. Every day is a new day for Masses company, let's work together to make it greater
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • PHILLIP WALKERVerified buyer

    Great bike grand daughter loves it

    Oct 29, 2024

  • VikiVerified buyer

    Loved it. Thank you 😊.

    Oct 13, 2024

  • Fiona ArnoldVerified buyer

    Great bike for the boys to have and they both can give each other rides

    Sep 29, 2024

  • HaleyVerified buyer

    My daughter loves it

    Aug 16, 2024

  • Sophia RoockeVerified buyer

    This chair is amazing!! It is so hard to find a portable fold up booster chair for larger older children.. most are rated to 15kg max, and are very expensive. This chair is incredible for the price. Very comfortable for my little boy who is 18 kg. And so compact for travelling. I’m so pleased I found this chair!

    Jul 21, 2024

  • LisaVerified buyer

    We got the all pink one, easy to put together. Brought for lego storage, easy to wheel and store

    Jul 17, 2024

  • Pauline WilliamsonVerified buyer

    Grandson's are very happy with this bike. Best bike ever brought.

    Jul 16, 2024

  • RoyVerified buyer

    Quick delivery.Value for money.Easy to assemble.Well recommended

    Jul 15, 2024

  • DEBORAH SIMMONSVerified buyer

    Light weight, Sturdy, Value for money

    May 31, 2024

  • Thanh TuVerified buyer

    Kids love playing with this, alot of fun if you have big groups of kids or party with a fews family with small children

    May 16, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

  • (93)
  • (23)
  • (15)
  • (9)
  • (17)

No 2 Star Reviews yet

Customer Reviews

  • (93)
  • (23)
  • (15)
  • (9)
  • (17)

No 1 Star Reviews yet

Customer Reviews

  • (93)
  • (23)
  • (15)
  • (9)
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No reviews yet

Delivery Orders will usually be processed within 1 working day (Monday - Friday). Most orders should be received within 3 working days for most East Coast destinations and greater Melbourne and Brisbane. Shipments to other areas within Australia should take approximately 3-5 working days. Some more remote locations might take a bit longer. Some deliveries may take 3-15 business days. Shipping times are estimates and we can't be held responsible if the items ordered won't arrive in time (e.g. before Christmas or planned travel date)

Refund

CHANGE OF MIND

If you have changed your mind, we may offer you an exchange or refund provided that:

  1. The items are returned within 14 days of purchase;
  2. The item is returned in saleable condition. That is the item is unused or unworn, in the original sealed packaging, tags attached, the item must not be broken or tampered with, the manual and accessories are included;
  3. A valid original invoice must be presented; and

The item is not subject to the exclusions listed below.

OTHER RETURNS

  1. You may be entitled to a refund if:
    a) The product is faulty or is not of acceptable quality; or
    b) The product is not fit for its intended purpose; or
    c) The product does not match its sample or description.

    Our staff reserves the right to assess the item (in store and online returns) to determine whether a refund, repair or replacement can be offered in accordance with the consumer guarantees under the Australian Consumer Law.

    Please note that delivery costs are non-refundable for returns. If you wish to return an item back to us, you are required to pay for all associated shipping costs.

Exchange

  1. Items returned for an exchange must be returned within 14 days of purchase and returned in saleable condition. That is,
    a) The item is unused or unworn, in the original sealed packaging, tags attached; and
    b) The item must not be broken or tampered with, the manual and accessories are included; and
    c) A valid original invoice must be presented; and
    d) The item is not subject to the exclusions listed below.

Our staff will assess the item (in store and online purchase) to determine whether an exchange will be offered in accordance with our Sydney Tools Refunds and Exchange Policy. If the above conditions are not satisfied, a 15% restocking fee may be applicable.

Please note that delivery costs are non-refundable for returns. If you wish to return an item back to us, you are required to pay for all associated shipping costs.

Warranty 

Until the nature of any fault is determined, the resolution we can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. Other alternatives may be offered to the satisfaction of both parties.

The LD warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The MB warranty is considered void if the item has been modified, altered, or tampered with by a person (or persons) not authorised by LD to provide service (not including standard periodic maintenance)

Consumable components and accessories (such as pool diaphragm chains bicycle Chair  carry bags   batteries, hoses  grinding discs  mats  nets  belts  cables  cushions  wheels, blades, tubes, safety gear, bonus items, etc  are not covered by LD's standard warranty once used. Should your consumable component arrive with a manufacturer's fault please contact us to discuss a resolution prior to using the item.
Warranties do not apply where items are resold/rented for the purpose of profit.

Should you wish to claim a warranty on your item, please contact us.