MARAIS

DOMESTIC ORDERS

• Domestic Orders valued at $300 and under will be charged $20 Flat Rate Express Shipping Fee.

• Domestic Orders of over $300 qualify for Free Express Shipping.

INTERNATIONAL ORDERS:

• All International Orders will be charged $50 Flat Rate Express Shipping Fee. 

The MARAIS Group offers Refunds and Exchanges on products purchased within 14 Days of Purchase, subject to the following terms: 

• Proof of purchase must be provided.

• Ready to Wear, Shoes and Accessories may only be returned or exchanged once, excluding Undergarments, Socks, and Earrings.

• Goods must not be worn, Unwashed, Original Labels including Price Tags must be attached with Box and Packaging where applicable.

• Online orders (including Click & Collect) are not eligible for In-Store Returns/Exchanges. All return requests are to be initiated as per the instructions stated under the REFUNDS & EXCHANGE PROCEDURE section.

• The MARAIS Group does not provide Returns or Exchange services to any sale items at any time unless the item is deemed faulty, as subject to Terms and Conditions prior to the point of purchase.

• The MARAIS Group does not provide refunds, returns or exchange if we find evidence of fraud, refund abuse, change of mind (including items bought as gifts) or other manipulative behaviour that entitles MARAIS to a corresponding counterclaim.

• The MARAIS Group does not provide Refunds on Gift Certificates issued via our website unless required by law.

• SALE Items are not eligible for RETURN unless item is faulty

• We do not offer returns or refunds on gift certificates issued via our website unless required by law.

• Online orders (including In-Store pickups) are not eligible for In-Store returns/exchanges – All return requests are to be initiated as per the instructions stated under the RETURN PROCEDURE section.