Luxi Living

At Luxi Living, we strive to ensure a smooth and enjoyable shipping experience for our valued customers. Our shipping policy details the shipping methods, costs, and delivery timelines so you can make the best choice for your needs.

Shipping Methods
We utilize reliable AU national carriers, such as Allied Express, Couriers Please, Hunter Express, or other appropriate carriers, to deliver your orders safely and efficiently.

Shipping Costs
At Luxi Living, we work hard to save you time and money. We carefully select the carrier with the best price option available at the time you place your order. Shipping costs are calculated at checkout, ensuring transparency and affordability.

*For regional delivery address the shipping fee may need to be requoted based on the distance from the freight depot.

Processing Time
Orders are processed and shipped within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Contact Information
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team as soon as possible.

Luxi Living makes every effort to deliver your product according to the estimated delivery times provided at checkout, however bears no responsibility for delays caused by courier companies. All estimated delivery times are in business days and exclude weekends and/or public holidays.

Delivery Timeframe: 3-14 Business Days

At Luxi Living, we are committed to providing the best shopping experience possible. All of our products come with at least a 12 month warranty, and the warranty information for each item can be found in the product description. If you encounter any problems with your product within the warranty period, please contact us and we will be happy to help.

We will provide a full refund (including shipping) if:
- The faulty item is found to be defective and we are unable to fix or replace it
- The item was incorrectly described in website listing

Alternatively if you have any inquiries or questions, Please email us as soon as possible with details of the problem and/or images/photographs.