Seller Profile
I really like it. It is good quality and highly recommended
Sep 06, 2024
amazing , very good quality, I have no hesitation about buying more through this company
Sep 05, 2024
These sheets are beautiful. They are cool to get into, but warm quickly and hold warmth. They're beautifully soft and light, and smooth against your skin. I'm now purchasing sets for every family member.
Sep 05, 2024
Have not used but appears value for money
Sep 03, 2024
Lovely and warm ,yet not heavy on lower limbs
Sep 02, 2024
Lovely. Very soft and warm
Sep 01, 2024
Received our product in a very quick time......love the comforter. It is keeping us warm but is very light to the touch. would recommend this product.
Sep 01, 2024
Great product and fabulous price. Great service super pleased with my purchase.
Aug 31, 2024
cosy and much better quality than expected
Aug 31, 2024
Not only looks great it also keeps you warm
Aug 30, 2024
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 3-5 business days
Regional: 7-10 business days
If you are unavailable at the time of delivery re-delivery fees may apply.
Our products are made with quality materials, see individual product descriptions for materials used and care instruction.
OUR RETURNS AND REFUNDS POLICY
All returns and exchanges require proof of purchase (e.g., a receipt or credit card statement) and any refunds processed will be performed using the original method of payment. Shipping charges are non-refundable with the exception of damaged or defective merchandise.
Change of Mind
If you change your mind and wish to exchange or refund your goods, we will accept returns provided that: the return is made within 30 days from the date of purchase; the goods have not been used; the goods are returned in their original packaging; and the goods are not excluded goods from the change of mind policy, as set out below.
Free Returns* – Stocked Items (Excluding Hygiene Sensitive Items)
Most stocked items (excluding hygiene sensitive items) can be returned or exchanged within 30 days from the date of purchase. *Return label can be issued for helping deduct the postage, but $10 will be deducted off the refund amount.
Note: For health and hygiene reasons, Bed Toppers, Quilts, Pillows, Pillow Protectors and Mattress Protectors are non-returnable unless faulty.
Personalised Items
Damaged or Faulty Goods
We will accept returns for all faulty goods. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In either case, goods must be returned via the online process.
Orders purchased using a credit card, PayPal or Afterpay can be refunded only online, or exchanged online or in-store.
Faulty or Incorrect Deliveries
At Kingtex, we take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem. Returns will be accepted for products purchased online and delivered anywhere in Australia if they are faulty or the products delivered do not match your order. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
Disclaimer
Despite every effort to provide accurate images of each product’s colour, actual colours may vary slightly due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.
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