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Seller Profile

JW Computers

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85.75%
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126 product reviews
If you’re looking for computers, parts or accessories. JW Computers has been Australia’s most trusted computer store for over 20 years. We appreciate that online consumers value reliable shipping and Australian warranties on the products they purchase, so they can enjoy their products as soon as possible, and expect quality support when it’s required. Some people just want an efficient computer for their home office, while others are looking for the most processing power possible. JW Computers stock a huge range of computers, laptops, graphics cards, networking equipment & parts for all requirements. If you’re looking to upgrade your computer for work, study, gaming or general use then take a browse at our selection. While we always have the newest products in stock, we ensure we keep an inventory of tried and true PC equipment.
 

Customer Reviews

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Customer Reviews

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  • CustomerVerified buyer

    Great product, great price!

    Oct 06, 2024

  • KevenVerified buyer

    nice quality finish

    Oct 02, 2024

  • ZoeVerified buyer

    Perfect. May even buy a second as a spare.

    Sep 30, 2024

  • Chris DackVerified buyer

    It works well, and replaces an older unit.

    Sep 19, 2024

  • MaryYVerified buyer

    Love the sports band

    Aug 24, 2024

  • Valentina GorayVerified buyer

    Very good laptop cooler, can be used on the table or in bed.

    Jul 29, 2024

  • ShaneVerified buyer

    Extremely happy with the case. Arrived well ahead of time.

    Jul 28, 2024

  • Jill RyanVerified buyer

    Good value for money

    May 27, 2024

  • KerrieVerified buyer

    Couldn't be happier

    May 24, 2024

  • Ahmed sameerVerified buyer

    YeS Thank you

    Mar 24, 2024

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Customer Reviews

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We understand that when you order a product online, you want it delivered as fast as possible. Our warehouse processes and dispatches orders within 1-4 business days. Delivery times will depend on your location, and size of product. Average delivery times range from 5-9 business days. We're located in NSW, so if you're ordering from another state your product may take longer to arrive. Rest assured we do everything possible to get your product to you safely and securely.

CHANGE OF MIND RETURNS

Change of mind returns are accepted within the first 7 days but will incur a 5% restocking fee. Returns within 30 days will attract a 20% restocking fee. The following criteria must be met:

 

  1. The item must be received by us within 7 days of the request.
  2. The item is in the original, sealed packaging with no missing or damaged parts.
  3. The item is not in large quantity (greater than 5 units)
  4. The item value is less than $1,000.
  5. The item is not used in any way.

Please Note:

  • Refunds can only be made to the original account of payment.
  • The customer is responsible for return postage costs
  • Original postage and insurance costs are not refundable.
  • We reserve the right to refuse returned items if the conditions above are not met, a postage fee may also apply.

WARRANTY RETURNS

Products purchased from our store are subject to a standard manufacturer warranty period. If an item is found to be faulty within 14 days, the item will be treated as Dead on Arrival (DOA). Outside of this period, the item will be processed as a standard warranty case. Physical damage is not covered by DOA or warranty.

DOA WARRANTY CLAIMS POLICY

DOA claims are eligible for a refund or replacement, given the following criteria are met -

  1. We are notified of the issue within 14 days of the order date.
  2. The item has been packed back into its original packaging, will all included accessories and documentation.

Please Note:

  • A replacement or refund will be issued after the faulty item has been returned to us.
  • Assessment may apply in some circumstances before a refund or replacement can be issued.

STANDARD WARRANTY CLAIMS POLICY

Items found to be faulty outside of the 14 Days DOA period will be subject to standard warranty terms. Please contact the product's manufacturer for troubleshooting and more details about warranty terms.

Please note:

  • The customer will be responsible for any return postage costs.
  • The processing time is generally 2-3 weeks from when we receive the faulty unit.
  • The claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval.
  • The customer should provide their invoice number and item's serial number when contacting us. eBay only keeps a sales history of up to 3 months so we are not able to retrieve order details with eBay usernames after this period.

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