Jacks Aqua Sports

Delivery Information

• We offer free standard shipping on all orders within Australia, excluding remote areas.

• Orders are typically dispatched within 1–2 business days after payment is confirmed.

• Estimated delivery time:

• Metro areas: 3–5 business days

• Regional areas: 5–8 business days

• All shipments include tracking. Tracking details will be provided once your order is dispatched.

• We currently do not offer international shipping.

For remote area delivery or special requests, please contact our customer service team before placing your order.

Warranty and Return Details

Warranty

• All products include a 2-year warranty covering manufacturing defects.

• The warranty applies to faults under normal, intended use.

• If a product is found faulty, we may offer a repair, replacement, or refund based on the situation.

Not Covered by Warranty

• Damage caused by misuse, accidents, or wear and tear

• Unauthorized repairs or modifications

• Issues from incorrect storage or handling

Return Policy

• Returns accepted within 30 days of receiving your order

• Items must be unused and in original packaging

• Contact customer service to get return approval before sending items back

• Refunds or exchanges are processed within 3–5 working days after the return is received

Return Shipping

• If the item is faulty or incorrect, return shipping is covered

• For change-of-mind returns, the buyer is responsible for return postage

Contact Us

To start a return or warranty request, please contact our support team with your order number and details of the issue.