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Seller Profile

iWorld Australia

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platinum Seller
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98.27%
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47 product reviews
iWorld Australia was founded in Melbourne, Australia in 2006. iWorld Australia is a consumer lifestyle business covering all territories in Australia and New Zealand. We have strong strategic partnerships globally with some of the world’s leading brands. iWorld Australia is now expanding with local and international networks, introducing a quality range of lifestyle products from companies across the globe. As the world of commerce continues changing the way it distributes lifestyle products globally iWorld Australia has also changed. We currently have warehouse fulfilment centres in Australia, New Zealand and DC’s located in the USA and Hong Kong. We have technical support staff based in both Australia and New Zealand to make sure we give premium support and service to our customers. We have specific dedicated teams on-the-ground in sales, marketing and merchandising. Over the last year we have overhauled our full ecommerce platform to have a strong online marketing sales portal with a strong focus on company growth. We now have multi-channel platforms with unmatched scalability so you can grow with the iWorld Australia business and brands together to solidify a strong footprint in Australia and New Zealand. We can scale to the ever change global requirements with our new systems and warehousing implementations. Chad DeClase & Aldrin DeClase - Directors
 

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No 5 Star Reviews yet

  • TraceyVerified buyer

    Exactly what I ordered. Thanku so much.

    Sep 22, 2024

  • Karen AVerified buyer

    Great boxed set for my SUV.

    Aug 22, 2024

  • KarenVerified buyer

    Look good and the sound is good and the price is great.

    Jul 16, 2024

  • ReneeVerified buyer

    We now have our records out on display instead of in a cupboard. So good, simple and not too large.

    Feb 24, 2024

  • Jennifer SherwinVerified buyer

    Good sound quality. Pretty unit.

    Jun 26, 2023

  • CatherineVerified buyer

    Absolutely love it, Best Buy and value for money, Thankyou 😃😃😃

    Feb 21, 2023

  • LyndseyVerified buyer

    Arrived promptly in good condition, have yet to use but I am sure it will be fine!

    Feb 18, 2023

  • Donna SmithVerified buyer

    My son loved it , so happy with my purchase

    Dec 04, 2022

  • TaylorVerified buyer

    Great board for a great price. Received it quickly

    Nov 28, 2022

  • YvonneVerified buyer

    Love my stereo, did not take long for delivery, Very Happy Customer. Thankyou😊

    Nov 21, 2022

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No 4 Star Reviews yet

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No reviews yet

  • Please allow 3-5 days for delivery

  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

  • Dispatch closure - Our warehouse is closed on only the main public holidays

All Technical Support Enquiries and Return Information

All of our technical support and warranty is handled by our independent electronics repair partner Australia wide in Mark's Electronics. 

To Submit A Product Return / Repair: Please contact us


30 DAY MONEY BACK RETURN POLICY

If you are unhappy with your item for whatever reason, simply return it to us for a replacement, exchange or refund. We will ask you to follow our returns process. If the box is damaged, or if the item is used, then a 20% restocking fee may apply. We do not cover return shipping for change of mind purchases. To Submit A Product

Return Form - Please contact us


RETURN PROCESS 

If you have a problem with your goods, please contact us - To Submit A Product Return Form - Please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods. 

Once an item is returned we will either inspect your goods and investigate any claimed defect. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. 

You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product.  

CHANGE OF MIND PROCESS

We may, at our sole discretion, allow a return for exchange or refund of product on a case-by-case basis, provided that the item in question is:

-  Returned within 30 days of order; -  Not used or worn (with original accessories and/or packaging); -  In a resalable condition; and not damaged in any way.

You are responsible for payment of return postage on your order. 

Change of mind returns are not accepted for in ear Headphones due to hygienic reasons. Remedies for defective goods are still available. 

To submit a product return form - Please contact us

DEFECTIVE GOODS 

All goods sold by iWorld Australia come with a 12 month guarantee from the date of purchase that cannot be excluded under the Australian Consumer Law. 

You are entitled to a replacement or refund for a major failure.  

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

Return Authority instructions for returned to store:

To Submit A Product Return/Repair: Please contact us