Very happy with product. Have not fitted it yet but quality looks good. Very speedy delivery service.
Jul 11, 2022
Amazing product and amazing price. Also great communication and swift responses for any issue you have.
Feb 18, 2022
Ideal Bathroom Centre went above and beyond to find us the exact product we wanted, and shipped it to us quickly in the middle of the pandemic. Super impressed with the tapware - it's gorgeous! But even more impressed with the customer service at Ideal. Thanks so much!
Feb 11, 2022
Excellent value for money and exactly what we were after - we were unable to source from anywhere else.
Dec 09, 2021
Excellent value for money and perfect fit with our other products - we were unable to source from anywhere else.
Dec 09, 2021
Love it. Beautiful.
Nov 18, 2021
What a great buy! Looks fabulous and the quality was great!
Oct 27, 2021
Product is just as described and of high quality.
Oct 13, 2021
Bit expensive
Oct 07, 2021
Good quality well finished mirror.
Sep 19, 2021
All ADP, Timberline, Marquis & Rifco Australia Made furniture take extra 3-4 weeks waiting period.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned including imperfections permitted within AS1976 Vitreous China Used in Sanitary Appliances)
Non-returnable items:
- Custom & Handcrafted pieces with imperfections from the process
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through MyDeal.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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