Hoselink

Depending on the combination of items that you have ordered, they may be packaged separately, and often will arrive on different days. For example, our hoses and reels are sent separately to all other products.

Please allow up to 5 business days for additional items to arrive. Thank you!

Returns

Hoselink offer a 100% money-back guarantee on any purchase you make that does not meet your expectations. Simply get in touch with our team via chat/phone/email within 30 days of receiving your order, and we’ll supply you with an Australia Post pre-paid postage label. You can print this out, attach it to the packaging and take it to any Australia Post outlet for a free return to our warehouse. Alternative, you can take the PDF version on your phone to the Post Office and they will print this out for you.

Once your goods have arrived at our warehouse, our returns team will process your exchange usually within 48 hours. Please note, this can take slightly longer during busier periods.

Warranty

We work hard to help our customers out with any product related issues you may have. We warranty our products to be free of defects in materials and workmanship that result in failure during normal usage. 

Warranties are covered for the original purchaser (unless purchased as a gift) and from the time delivery occurred.  

The warranty does not cover misuse, unauthorised modifications, and external causes such as acts of nature. The warranty does not cover general wear and tear or damage to any non-Hoselink product used in connection with a Hoselink product.