Hoper Layer

• We only ship within Australia.

• We offer free shipping across Australia for all parcels.

• Please edit your postal address before checkout.

• We will choose the courier company according to the needs and do not accept designated couriers

• All items are dispatched from our warehouse in Melbourne, Australia.

• we work with different courier partners, the type of courier used is dependent upon size and weight of each item and the delivery location. Under normal conditions, delivery will take between 3-9 working days after dispatch, depending on your location, Remote areas will required longer delivery time.

1. Return conditions

We allow unconditional returns within 30 days after receiving the goods (such as change of mind, ordering the wrong product). However, the returned goods must be unused, undamaged and uninstalled, with all original packaging intact, including accessories, manuals.

If you receive damaged, defective or wrong goods, please contact us in time after receiving the product. We will arrange a replacement or full refund and bear all related costs.

2. Return process

Online purchase return: For items purchased online, please contact our customer service team to initiate a return. Once your return request is approved, you will receive return instructions and return address.

Return shipping costs: For returns due to personal reasons (such as change of mind, ordering the wrong product), customers should bear the return shipping costs. If the return is due to product quality issues or shipping errors, we will bear the return shipping costs.

4. Refund Policy

Refund Process: Once we receive and inspect your returned merchandise, we will process your refund via the original payment method. Refunds typically take 5-10 business days to be reflected in your account.

5. Exchange Policy

If you wish to exchange an item (e.g. for a different model or color), please first return the original item through the returns process. Once your return has been processed, you may place a new order for the desired product.

6. Warranty

All our products are Australian SAA certified versions and enjoy one-year free after-sales service in Australia.