Seller Profile
It’s very beautiful and good quality, definitely worth the price
Dec 13, 2023
Good quality
Nov 14, 2023
I got two for my living areas. They are perfect. I was alittle sceptical being so good on price but they are great quality, look realistic and add alot of elegance to the space. Packaging was average but other then that great and arrived without damage.
Oct 04, 2023
so very happy with the tree, always a pleasure to buy from you.highly recommended thanks guys
Sep 22, 2023
Good value. Love it!
Aug 03, 2023
Looks great
Jul 05, 2023
This is a very pretty orchid the only down fall was the pot came with a big crack in it which was disappointing
Jul 03, 2023
Great product, actually looks better then expected
Jun 13, 2023
I purchased this tree on sale and it worked out very budget-friendly. It is very realistic in person. The branches are easily manipulatable, so you are able to shape the tree as needed. I placed it on a cardboard box, inside a big pot, to get a little more height. Super happy with this purchase - such a luxe look.
May 31, 2023
I love it.
May 01, 2023
Delivery timeframes can vary; All of our products are shipped from our Melbourne warehouse, so if you are interstate, please expect longer timeframes.
Generally, delivery timeframes are:
VIC/NSW/Qld/SA Metro: 1-4 business days
VIC/NSW/SA Regional: 2-6 business days
WA/FNQ/NT/TAS: 5-10 business days
Sorry, we are currently unable to offer delivery to PO Box addresses or Parcel Lockers.
30 day returns
We want you to love the products you buy from us. If you change your mind, you may return it to us within 30 days of the date you received it, no questions asked.
You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
You must lodge a return request via the contact us page with your name and order number and our customer care team will arrange the return for you.
Items returned must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.
Non-returnable items excluded from all change of mind returns include:
Clearance or Sale items
Gift Cards
Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a refund in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse.
We will not accept returns delivered in person to our depots, offices, or warehouse facilities.
To arrange a return, please go to our contact us for assistance.
Damaged in transit
Unfortunately, items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible after receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
Suggest a self repair (with an offer of compensation to you)
Offer a partial or full refund
Replace the product (subject to availability)
Arrange for the product to be returned to us
If we require you to return the product to us, we will pay the cost of the return.
Wrong item delivered
If you believe you have received an incorrect item, let us know as soon as you can after receiving your delivery including photo's of what you received. We will offer to send you the correct item and if necessary arrange for the pick up and return of the incorrectly shipped item at no cost to you.
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