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Seller Profile

HEQS Furniture

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77 product reviews
 

Customer Reviews

  • (50)
  • (12)
  • (5)
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Customer Reviews

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No 5 Star Reviews yet

  • RachelVerified buyer

    Amazing couch that has that high end feel!

    May 15, 2024

  • ShandyVerified buyer

    Was a little bit hard to assemble at first but it worked out well and looks good

    May 02, 2024

  • JadeVerified buyer

    Wonderful, perfect space and looks great, easy to follow instructions to build. Needed little customer service and was very helpful and resolved the issue successfully.

    Feb 21, 2024

  • AnnuVerified buyer

    I love the product.

    Feb 07, 2024

  • HarkanwaljitVerified buyer

    Very happy with the product

    Jan 19, 2024

  • DougVerified buyer

    Very comfortable, versatile lounge. Storage is great and bed is easy to set up and use.

    Jul 19, 2023

  • AliceVerified buyer

    I bought this cupboard for my pantry and it fits perfect. Spacious 5 shelves, tall cupboard compared to others. Affordable price for its size. Has a nice white patterned finish can't really tell til you get closer, I really liked that. Recommend this cupboard.

    Jul 18, 2023

  • HollieGVerified buyer

    Wow….really impressed with the quality +++ if you think IKEA or fantastic furniture items are fun to put together, this is a challenge, make sure u have an electric drill, that’s all I can say, but I did enjoy putting it together & its actually a really nice bed

    Jul 08, 2023

  • EmmaVerified buyer

    Great product , love the look, great value Thankyou, will want to buy a coffee table soon.

    May 20, 2023

  • MYRAZOLVerified buyer

    It’s perfect love mine

    May 10, 2023

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

  • Please allow 5-10 business days for delivery
  • IMPORTANT: To avoid re-delivery charges, the item will be delivered with an AUTHORITY TO LEAVE WITHOUT A SIGNATURE. If you want to reverse this, please submit your request by contacting us with your order number immediately after purchase. Please log in to your account to obtain your tracking details to track your order and ensure that somebody is home at the time of delivery.
  • We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast

WARRANTY POLICY

Please refer to the product listing for specific warranty terms and period

REFUND POLICY

If there is a quality problem on the products, please contact us within 7 days of purchase. An exchange for another item or a refund is eligible as long as:

  • You have clear proof of purchase, such as a receipt;
  • The product and its packaging is in original condition, including any manuals and accessories.

Conditions:

1. In order to get a refund, the customer has to return the product still unused with its original packaging and receipt. Please note all delivery and incidental charges to return the item or deliver the new item are the customers responsibility and assembly & delivery fees will not be refunded. 10% restocking fee applies.

2. The refund policy DOES NOT apply on the basis of: 

  • You change your mind
  • The Product do not fit into your space

3. Mattresses and Bed Bases can not be returned or exchanged.

4. Exchanges is available where goods are D.O.A (Dead on Arrival) within 7 days. Claim must be submitted with sufficient evidence including invoice number & damage picture. 

5. Sample Product is sold as it is listed - the seller will not fix or warrant the condition of the sample product. We suggest buyers to inspect the product before purchase, and no refund for change of mind.

6. Please be aware that actual colours may vary from those shown on your screen due to differences in computer resolutions.