Hayaa Hijab

Delivery time & shipping rates

We ship nationwide and internationally using Australia Post. Orders are typically processed and shipped within 1-2 business days. Shipping times vary depending on the shipping method selected at checkout. We offer two shipping options to meet your needs: standard shipping and express shipping.

Standard shipping: 

• Usually arrives within 2-7 business days, depending on your location

• Free 

Express shipping: 

• Usually arrives within 1-3 business days, depending on your location

• Flat rate $16.99

Once your order has been placed, a confirmation email will be sent to your email address.

Delivery delays

Please note that shipping times may be affected by factors beyond our control, such as busy periods, weather or courier delays. While we will do our best to keep you informed of any changes to your order's shipping status, we are not responsible for any delays caused by these factors.

Order cancellations or changes

Please review your order details carefully before placing it. We are unable to accommodate cancellations or changes to your order once it has been placed.

Lost packages

We are not liable for any lost, stolen, or misdelivered packages. In the event that your package has been confirmed as delivered by the courier, but you did not receive it, we recommend that you contact the courier company directly using the tracking number provided to you.

If you have any questions or concerns about your order's shipping status, please do not hesitate to contact us. We are always happy to help!

Hand wash gently or machine wash delicate on warm with other scarves only, using a mild detergent. Lay flat to dry or tumble dry on low. Spot treat stains with a stain remover. Avoid using bleach or fabric softeners.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) for a refund within 14 days from the date of purchase. We do not offer exchanges.

For hygiene reasons and for your protection, we do not accept returns on products from:

• Undercaps Collection

• Scrunchies

• Sale items

To be eligible for a refund, the item(s) must be unworn, in their original condition, and in the original packaging. 

PLEASE NOTE: We reserve the right to refuse a return if the item shows any visible signs of wear.

Request

To initiate a return, please contact us via your MyDeal Account for return approval. 

You will receive an email with instructions to follow.

Return

Please repackage the item(s) securely, and drop them off at your local post office. Note that you will be responsible for the shipping costs for returning the item(s).

Processing

Once received and inspected, we will facilitate an agreed resolution. Please allow up to 7 working days for returns to be processed.

Refund Process

If your refund is approved, a credit will be applied to your original method of payment. Please note that it may take several days for the credit to appear on your account, depending on your bank or credit card issuer.

If you have any questions about our return or refund policy, please do not hesitate to contact us. We are always happy to help!