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Seller Profile

First One Australia Pty Ltd

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First One Australia (FOA) is the name behind some of Australia’s favourite brands such as Naturoma, LoverCare, BowlFesh, Comsilk, LoverHair etc. With over 20 Years of experience, FOA serves some of Australia’s major supermarkets & pharmacies. We focus on using innovative technologies that are environmentally friendly to deliver high quality products under our own well-established brands to our customers. Our head office is based in Sydney, Australia. With leading development and technologies we focus in three major business areas: Home Care, Health and Beauty and Baby Care. FOA extends its operation worldwide through product development and production. Furthermore, we have distribution in Australia, USA and Asia via retail stores and pharmacies.
 
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Delivery varies by location, please see the expected timeframe to receive your product below:

  • Metro: 1-4 business days

  • Regional: 1-6 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply.

Change of Mind Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution. However, we don't accept opened products or for an isntance you say i don't like the smell etc.

Please Note:

  • Postage is paid by the customer

  • The product must be returned in the original packaging sealed and not opened.

  • We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

  • Fees may apply

Warranty Claims:

Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.