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Seller Profile

Essenzza Health

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Essenzza is Australia's leading brand of Ear Candles, trusted by our loyal customers for over 15 years. We are dedicated to delivering high-quality products and ensuring your complete satisfaction. If you have any questions or need assistance, our team is here to help, typically responding within 24 hours on business days (Monday to Friday). We hope you enjoy using our products!
 
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Delivery varies by location, please see the expected timeframe to receive your product below:

  • Metro: 1-5 business days

  • Regional: 1-10 business days

No delivery to PO Box addresses or Parcel Lockers.

If you are unavailable at the time of delivery re-delivery fees may apply if any package is returned to us.


Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

  • Postage is paid by the customer

  • The product must be returned in the original packaging, accessories included

  • We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

  • Fees may apply

Warranty Claims:

Most of our products are supported by a 12 month warranty. This warranty covers all manufacturer faults with the product. Some of our products may have a different warranty period, please check the product description for this. Should an issue arise with your order, please contact us via your MyDeal Account to raise a warranty claim.