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Seller Profile

Dody Group Pty Ltd

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platinum Seller
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96.19%
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11 product reviews
We are an Aussie local company based in Southwest Sydney that specializes in selling home and garden products online. Our objective is to find reliable products locally or internationally that are not usually produced in Australia and offer them at attractive prices while providing value to our local customers.

All of our products are stocked in our Sydney warehouse, and orders are shipped from Ingleburn NSW within one business day. Our team processes all orders, emails, and phone calls from 8am to 2pm on weekdays only. We are closed on weekends and public holidays.

We do not include any documents inside the package, but we can provide a tax invoice upon request via email.

WE ARE PROFESSIONAL
For most of our products, we assemble, test, and use them ourselves before sharing them with our customers. As a result, we make every effort to describe each item in terms of specifications, photos, and user perspective, which may differ from the manufacturer's perspective.

100% SATISFACTION GUARANTEE
We are committed to ensuring 100% customer satisfaction. While we strive for 100% quality and user experience, we also offer the Dody Money Back Guarantee, which covers most concerns for online shoppers.

Please do not hesitate to contact us if you have any concerns or questions about our products or services. We are always available to find a solution to any issues with your order.
 

Customer Reviews

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  • AlanaVerified buyer

    This works excellent at keeping my husky out of my living room!

    Jul 21, 2024

  • ELAINE NGUYENVerified buyer

    It is very handy in my kitchen!

    May 11, 2024

  • LucyVerified buyer

    These are very good tarps. Happy with quality. Easy to put up, great value for money.

    May 04, 2024

  • LucyVerified buyer

    This is a great tarp Easy to put up. Great value for money.

    Apr 23, 2024

  • KathrynVerified buyer

    Really works well for my use, thank you.

    Apr 20, 2024

  • Lee GayVerified buyer

    It's great did the job keeping cat out

    Mar 29, 2024

  • Shino SzeVerified buyer

    I love it, my kitten hates it!

    Mar 15, 2024

  • CustomerVerified buyer

    Very useful if you need to clear the blockage of the long drain pipe

    Mar 05, 2024

  • ElenaVerified buyer

    Great quality product, super fast delivery, always using MyDeal to purchase great items! Thank you

    Jan 21, 2024

  • Elly-mayVerified buyer

    I bought this gate to keep cats down one end of the house as my mum has moved in with us and she has 2 cats. It is a simple lift gate design with no latches so it is easy for my mum to use, but it is sturdy enough that neither of her cats have been able to best it so far. A fantastic and simple solution for separating our hallway, bought with the 10.5cm extension it isn't quite wide enough at the top to go across from wall to wall but with a simple chock of hard carboard it is working perfectly, would be a great fit in a doorway.

    Oct 18, 2023

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Most of our customers are surprised by our delivery speed.

Arrival time = Handling Time + Shipping time

  • Handling Time - 1-2 days.

  • Shipping time - You can check the shipping company for the time they need to deliver your parcel. Below is an estimate only (Business days only, excluding weekends and public holidays):

    • Sydney metro areas: 1-2 days

    • NSW regional: 2-4 days

    • NSW remote: 4-7 days

    • ACT area: 2-6 days

    • Metro areas of VIC, SA, QLD: 4-7 days

    • Metro areas of TAS, NT, WA: 7-14 days

    • Remote areas of countries: 10-14 days

  • Shipping From - All orders dispatched from Ingleburn NSW 2565.

  • Shipping Agents - We work directly with shipping companies; No agents involved, that's why shipping is fast.

  • Exceptions - Some large items may not be able to be shipped by Auspost, hence not to PO box and some not applicable for the couriers. Please read the warning or special note section of the listing.

  • Tracking Numbers - tracking numbers will be uploaded around noon everyday after the parcels have been packed and picked up by shipping companies.

  • Shipping Issues - please watch the tracking update from the shipping companies's websites closely and if there is any issue, contact them immediately and let us know if the issue is not resolved.

Change of Mind Returns:

We want you to love your product so if you are not completely satisfied with your purchase let us know.

Most products come with a 30 day change of mind policy. If at any time within the first 30 days from purchase date you are not completely satisfied with your order, please contact us via your MyDeal Account for return approval. Once received and inspected, we will facilitate an agreed resolution.

Please Note:

  • Postage is paid by the customer

  • The product must be returned in the original packaging, accessories included

  • We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

  • Fees may apply

Warranty Claims:

Cover 12 Months