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Seller Profile

Direct Hardware

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platinum Seller
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7 product reviews
We are a Melbourne based company that works closely with manufacturers of both innovative and high quality products for the Australian market place. We offer the convenience of online shopping through our secure online store coupled with fast and reliable shipping services. Our opening hours are 7:30 to 3:30 weekdays and we process orders quickly so you get your products quickly! If you have any questions or require bulk quantities of product, please don't hesitate to contact us so we can assist you.
 

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  • Thomas AffleckVerified buyer

    very good quality with timely delivery.

    Oct 08, 2024

  • Jason SealVerified buyer

    Exactly what it said it was. Good quality at 1/3 of the price in stores and delivered within a few days.. great job 👍

    May 10, 2024

  • JoycelynVerified buyer

    I have used it to put shade cloth over my plants . Hooks allow me to hook it to the fence and can easily remove when I need to clean cloth .

    Feb 14, 2024

  • ZeliaVerified buyer

    This product looks amazing. I haven't used it, but I'm sure it great

    Dec 04, 2023

  • Rhonda TreasureVerified buyer

    Exactly what I wanted

    Nov 04, 2023

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We pride ourselves on providing a FAST service to our customers.

All our stock (unless otherwise indicated) is stored at our Melbourne warehouse and ready to be shipped. We process orders daily and our couriers collect daily.

Handling Time : 1 Business Day
Delivery Time : 5 to 10 Business Days

Change of Mind Returns :

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong item, items that don't fit the way you thought they would.

We will accept a change of mind return provided it meets the following criteria :

✔ Returned within 30 days
✔ Item must be unused in original packaging
✔ Item must be complete with all original tags / labels attached
✔ You have contacted us and we have approved the return

Faulty Product Returns :

If an item is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time.

If the item is deemed to be used incorrectly the product will be returned to you.

Consumable products are covered only if the product has arrived in a damaged condition, a refund will be given only if the products have not been used.

Refunds :

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method.

Once returned items have been received, we will process the refund and notify you via email. Your refund will be credited back to you within one to five business days, depending on the payment method used to place your order.

If the item returned does not meet our Returns and Exchange Policy conditions set above the items will be sent back to you.