Dermessa Pty Ltd

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-6 business days

If you are unavailable at the time of delivery re-delivery fees may apply.

What can be returned?

• You can return unopened, unused, and undamaged items within 30 days of receipt.

• If your product arrives defective or damaged, we’re here to help! Please contact us promptly, and we’ll evaluate your case for a replacement or refund. Thank you for your understanding.

Please Note:

• We are not responsible for return shipping costs unless the return is due to our error.

• It may take some time for your bank or credit card company to process the refund after we issue it.

• We reserve the right to limit returns or refuse a return if we believe the return policy is being abused.

• Returns received after the return window will not be accepted.

• For health and safety reasons, we cannot accept opened, used or damaged items.

Refunds:

• Once we receive your returned item(s) and confirm they meet the return criteria, we will issue a full refund to the original payment method within 14 business days.

• Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

Warranty:

• All products are 100% genuine