Seller Profile
Good value , fast delivery
Sep 04, 2024
Love the dining suite, very sturdy and stylish
Sep 03, 2024
Excellent small ladder. It is lightweight but sturdy. Very slimline, it fits neatly into a small space where it it easily available when needed. I feel very safe and stable when using it.
Aug 31, 2024
My kid loves it a lot. Good buy
Aug 30, 2024
Super product... easy to set up and us
Aug 29, 2024
Exactly as stated and perfect to what I wanted
Aug 29, 2024
Looking unusual/out of space...very easy to set up by grandma (me) was intended for papers/office stuff, but now will be upgraded to next to sofa as side table, with a lamp, magazines books, even a little plant. Love it, elegant style.
Aug 29, 2024
This is a great investment. I do catalogue deliveries and it comes in handy to put all my gear in it to . I love it
Aug 29, 2024
Serves the purpose of purchasing
Aug 28, 2024
It’s great
Aug 28, 2024
Please allow 2-10 business days for delivery. Remote areas will require longer delivery time.
Please provide a residential or business address at checkout.(PO Box / Parcel Locker addresses are not accepted)
Some remote areas or offshore areas will charge extra postage, and some areas cannot be delivered. Before processing your order, we will first contact you and ask your wishes.
Products will be shipped from Melbourne. We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.
Important:
Inside/Upstairs delivery is NOT provided.
Additional postage fees may apply for re-delivery or re-direction requests.
Some products may be sent in multiple packages.
Warranty Policy
Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.
NOTE: All our products come with a 12-month warranty.
We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact our Customer Service Team.
Returns Policy
Before you return the products, please check the following requests carefully:
1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3. If you simply change your mind and wish to cancel the order, please contact us before dispatch (1 business day).
4. If you want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If you are not satisfied with any product that you have purchased, please feel free to contact us. We will try our best to solve the problems for you.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.
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