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Seller Profile
We can ship your products to any location with mainland Australia and Tasmania. Please contact us by via your MyDeal account to ask about deliveries to remoter islands that are part of Australia. Normally your products will arrive at your delivery location between 2 and 10 days after 1 pm, Sydney time on the next business day following your order. Delivery to some remote regional locations might take longer. Our warehouses operate Monday – Friday during standard business hours, except on national holidays. In most remote locations, it is best to specify the local freight depot as the delivery address. Upon dispatch we will send you a consignment number and URL link which enables you to follow the progress of your shipment based on the latest updates by our shipping provider. We can send products to post office box addresses by Australia Post, however delivery may take longer and tracking may not be available.
Visit our Warranty page to register your warranty
Our products come with a Warranty for the original purchaser against defects in design, materials and workmanship for a period of 2 years from the date of original purchase. This Warranty is only valid within Australia.
If you think your product is defective, you should contact us as soon as possible. If possible, it helps if you can send a photograph or short video to explain the defect.
We will arrange to send you a replacement product, or arrange repairs at a mutually convenient location. You, the original purchaser, are responsible for transporting the product to the repair location with appropriate insurance.
Any parts or equipment replaced under this Warranty will be warranted in accordance with the provisions of this Warranty for the remainder of the original warranty period.
The rights given by the Coolzy Australia Warranty (this Warranty) are in addition to the guarantees and rights afforded by the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable consequential loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Upon return receipt of items for warranty claim, you can expect Coolzy to process your warranty claim within 7 days, though in some instances this may take longer.
Once warranty claim is confirmed, you will receive the choice of:
(a) a replacement item sent to you (if stock is available) or;
(b) a partial refund on the original price paid for the item (this amount will be determined by us on a case by case basis)
Our Warranty DOES NOT cover:
The owner is responsible for the correct operation and regular maintenance of the unit as listed below. The correction of any non-product fault or problem is not covered by this Warranty.
Owners should do the following, within the applicable warranty period, when claiming warranty:
Returns
If you wish to return a product because it does not meet your needs, you must:
To begin the process of returning your product, please contact us in the first instance by utilizing the MyDeal platform.
We will reply to your request within 1- 3 business days and provide you with advice on how to process your return and notify you on the nearest location to deliver your unit to.
When we receive the returned product, it will be inspected. When our store confirms it was returned in its original condition or packaging, your payment less $100 Administration fee, will be refunded to your nominated bank or card account. We will notify you once completed.
The refunded amount will not include associated costs for delivering the item back to us (per Clause 2 above).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There can often be some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via your MyDeal account.
Shipping
To return your product, you should contact us for instructions on a return address.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without this.