Seller Profile
At Cobuilds Australia, we strive to ensure that your orders are delivered in a timely and efficient manner. We dispatch all shipments through Australia Post or by road freight courier services, whichever is more appropriate for your location and order size.
Our warehouse is located in Sydney, Australia, and all goods are dispatched the next working day after your payment is received, so you can expect to receive your order quickly
While we aim to deliver your order within 5 days, the maximum delivery time is 7 days. If you have not received your purchase within this time frame, please contact us urgently so that we can assist you in tracking your order.
We keep our buyers informed of order status and delivery tracking at every step, using automated systems that provide real-time updates. This greatly increases our customers’ sense of security in the entire process.
Return Policy
We promise to replace any faulty or damaged product that we deliver to you. If you want to return a faulty or damaged product, you need to inform us within 7 days, where we explain our requirements for returning such goods.
Change of Mind
If you change your mind, you can return or exchange the product within 30 days of ordering it, provided it is new, unused, and unopened. You will have to pay for the shipping, and we will deduct a restocking fee of 25% for bulky items like toilets, baths, vanities, and basins, and 20% for tapware and accessories.
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