SHIPPING We have the minimum order spend of $75 to qualify for free freight. Any orders under $75 will be charged a $15 flat freight fee. Not Received Your Order I have received a dispatch email for my order but it is now over 7 days since it was sent and I have still not received my order, what can I do? Please check your tracking number online and this will give you the status of your parcel. It may be that Star Track or Australia Post has tried to deliver and have been unable to do so, possibly as they were unable to locate your address. If you find that your tracking number shows no attempt has been made to deliver your goods or that they have been delivered but you have not received them then please email us immediately at and we will investigate the matter with the courier and attempt to offer a solution as soon as possible, (Mon-Fri).
Cavalor Equicare does not exchange, refund, or accept return of an item once it has been purchased except in the case of defective, damaged, or incorrect goods. If you receive an item that is defective, was damaged during shipping, or is not the item you ordered, contact Cavalor Equicare within 7 days of receipt of your order.
