Seller Profile
Beautiful mirror, fast postage and fair price. Many thanks.,
Nov 11, 2023
Looks real, value for money
Sep 06, 2023
Loved it. Nice and light too.
Aug 21, 2023
Beautiful piece that looks lovely in my entry
May 23, 2023
Perfect Seller and Canvas . This is my third canvas purchase from this seller. Canvases are Great value for money and well made. Always packaged well for delivery Highly recommend buying from this seller you won't be disappointed
Feb 09, 2023
Beautiful Canvas Perfect size looks great on the wall
Jan 06, 2023
Perfect Very life like Love it ..Looks like a real painting Very Happy with Purchase
Jan 06, 2023
I love my large bliss vase….it’s much better than it looks on line…the colour is perfect for my coastal theme and the dried grasses look amazing in it. Ordering from My Deal is so easy, and delivery is prompt. I’m more than delighted with the high quality of my vase. My Deal is my “go to” for shopping, I can’t recommend them enough.
Dec 21, 2022
Absolutely Love this Print....Fantastic sellers who were quick to reply to my messages..Great Postage ..Highly recommend
Nov 29, 2022
It is absolutely beautiful and suits my room with the colours. Arrived safely and quickly.
Nov 10, 2022
We use a number of delivery partners across Australia, depending on the size & requirements of your order. We deliver homewares and smaller items to NSW, VIC, QLD, ACT & SA. We deliver all furniture and larger items within Sydney metropolitan.
Homewares purchased online:
If you change your mind on any homewares purchased online, items may be returned to our Auburn store in exchange for a store credit. This will be valid for 6 months from the date of return.
Alternatively, homewares returns can be posted to:
Shop A01, Primewest Auburn Megamall
265 Parramatta Rd,
Auburn NSW 2144
Prior to postage, please lodge a return request via the contact us page & a return authority will be sent to you via email to be included with your return. Please include your full name, order number & contact details in the return request. Once returns have been received & inspected, a store credit will be applied to your online account. This will be valid for 6 months from the date of return.
In the event of a return, you will be responsible for all shipping fees incurred, including the actual initial shipping fee paid by the merchant. This amount will be deducted off your store credit.
For all online purchases, returns must be received within 30 days of your original purchase date.
Furniture purchased online:
We do not accept refunds or returns for change of mind on furniture that has been unpacked or assembled. If you change your mind on any furniture items purchased online, prior to dispatch, please contact us & a store credit will be provided which will be valid for 6 months.
Return eligibility
We require the returned product(s) to be unused, in its original condition and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund) or your return may be refused. This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.
You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply.
Non-returnable items excluded from all change of mind returns include:
Unfortunately items are occasionally damaged in transit. If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage (before starting any assembly) and contact us within 72 hours of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:
If goods have been damaged in transit and we require you to return the product to us, we will pay the cost of the return.
By Dezign warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law which forms part of the Competition and Consumer Act 2010 (Cth).
If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us within 72 hours of receiving your delivery.
The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following:
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Faults and Warranties policy does not cover:
Cancellations
You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit in the amount you paid for the product. If you do not wish to take a store credit, a 20% cancellation fee will be incurred & the remaining 80% balance will be refunded.
After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, which often will be within 24 hours, requests for cancellations need to be lodged as soon as practicable after ordering. Once items have shipped, you cannot cancel them. Products described as 'made to order' cannot be cancelled.
Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.
Our rights
We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem the claim to be outside the terms of our Faults and Warranties policy.
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