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Seller Profile

Brand Merchant

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1294 product reviews
ABOUT US Brand Merchant is the exclusive distributor of Beldray cleaning and laundry products and Salter kitchenware and small domestic appliances to Australian, New Zealand, and Singapore markets. Beldray & Salter are quality products designed in Europe. Brand Merchant uses world-class logistics and fulfillment to ensure fast dispatch of your orders.
 

Customer Reviews

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Customer Reviews

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No 5 Star Reviews yet

  • Beryl WatsonVerified buyer

    The name says it all - Salter. Salter has been bringing quality to us in our kitchens "for ever" and continue to do so, thankfully.

    Sep 18, 2024

  • Fay MacPhersonVerified buyer

    Great product. Arrived very fast . Good quality and price. Very happy with this purchase

    Sep 15, 2024

  • HalinaVerified buyer

    Excellent quality and value for money

    Sep 07, 2024

  • HalinaVerified buyer

    Excellent value and quality

    Sep 07, 2024

  • EdithVerified buyer

    This top quality item was something I just could not resist! What bargain!

    Jun 28, 2024

  • KateVerified buyer

    As I live alone, I love this non stick frypan! It is just the right size and being dishwasher safe it is a real boon! It arrived in a few days, well packed and was put to use the next day! I would recommend it for any single person!

    Jun 26, 2024

  • LeevaniVerified buyer

    A very handy scale for measuring flour and liquids.

    Jun 26, 2024

  • Neil Verified buyer

    A good pan for a reasonable price.

    Jun 25, 2024

  • DebraVerified buyer

    Bargain bargain and Bargain..

    Jun 25, 2024

  • EleanorVerified buyer

    Ideal size for a single person. Heats quickly and very easy to clean.

    Jun 25, 2024

Customer Reviews

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No 4 Star Reviews yet

Customer Reviews

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No 3 Star Reviews yet

Customer Reviews

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No 2 Star Reviews yet

Customer Reviews

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No 1 Star Reviews yet

Customer Reviews

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No reviews yet

SHIPPING POLICY

All orders will be dispatched within 2-4 days of receiving full payment.

If an item is not available due to stock shortages we will offer a full refund or where possible an alternative product.

All orders will be dispatched by Australia Post courier and you will be advised by email once your order has been dispatched and a tracking number will be provided.

Delivery varies by location, please see the expected timeframe to receive your product below:

  • Same state: 3-5 business days

  • Interstate: 3-10 business days

All BRAND MERCHANT products come with a 12-month warranty unless otherwise stated.

These express warranty terms are in addition to and do not limit any right or remedy you may have under the ACL.

RETURN POLICY

Returning a product if you change your mind

If you have changed your mind about a product, BRAND MERCHANT will consider your return provided that:

  • The product is returned to us within 7 days of the date you purchased the product.
  • The product is in its original packaging, including the instruction manuals and accessories if provided.

 

BRAND MERCHANT may refuse to offer a change of mind return where the above conditions are not met. The amount refunded would be for the cost of the product minus all the shipping cost incurred by BRAND MERCHANT including the original shipping cost and the returned shipping cost. BRAND MERCHANT will not authorize a refund until the product has been returned.

  • If you receive a product that is faulty or damaged in transit, BRAND MERCHANT will accept your return provided that:
  • The case is reported to our customer service team and photographic evidence of the damage must be submitted via your account.
  • The product is in the same condition as when received by you. The product is in its original packaging, including any instruction manuals and accessories.

Return Process

If you wish to make a return under this policy, you will need to:

1. Contact us via the Marketplace Message portal.

2. The BRAND MERCHANT support team will determine if a return is acceptable in the circumstances. At this time, our support team will provide you with any additional details that you may require to complete the return process.

3. Once the customer support team has confirmed the details to you, you must return the product to BRAND MERCHANT as soon as possible.

4. Upon receipt of the returned product, BRAND MERCHANT will assess the product to determine if the return will be accepted and a refund provided.