Seller Profile
I purchase these to with my new Sunbeam water filter jug, with these the water taste just like rain water, lovely and refreshing.
Jan 16, 2025
GREAT BUY VERY PLEASED WITH SALE
Jan 10, 2025
Have used it a few times and it works great for just 2 people using the one side and easy to use.
Jan 09, 2025
Love our new stylish avocado kettle, particularly the warning sound when starts and finishes - haven’t quite worked out when we might use the variable temp settings so we stick to the highest (after accidentally serving guests Luke warm coffee!)
Jan 06, 2025
Bought for my son and daughter in law. They said it’s the best machine ever.
Jan 04, 2025
I got it a week ago the skillet is great havent used the big one yet
Dec 28, 2024
I just love this cooker Did soy chicken in it. Great. Did brown rice. Turned out fab. I had to fiddle around a bit to work out the functionality. Especially how to remove the inner lid for cleaning. Dead easy, thanks to a previous buyer. It's so easy. You push up the 2 green leavers at the bottom on each side back & push upwards. I read a few reviews where they broke them. I do agree that the user manual is a little wanting. If you've been using rice cookers before then it will be easy. But not for newbie's.
Dec 19, 2024
Nice solid machine
Dec 19, 2024
This is a fabulous little wiz machine, so light weight and strong, I love it
Dec 18, 2024
Good stick mixer. Lightweight.
Dec 17, 2024
Please note nothing mentioned below excludes any guarantees, warranties, representations or conditions implied or imposed by law including Australian Consumer Law. As a “consumer” under the ACL the following applies
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Damaged in Transit or Dead on Arrival
Where possible please reject delivery and Billy Guyatts will arrange a new unit upon return. Where goods have been received please call Customer Service on 1300 727 967 within 24 hours to arrange return. Customer service will assess the damage and if applicable will organise an exchange, refund or credit. Billy Guyatts will pay the freight cost if the product is being returned by supplying a Return Label. Goods must be returned complete in their original packaging. You will need to attach the label and take the goods to the Post Office or Parcel Point location for despatch.
Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received. Billy Guyatts will not be responsible for additional damage during the return process.
Please note - goods that are deemed not to be DOA will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.
Please note photographic proof may be required for damaged items.
Faulty Goods - Under Manufacturer's Warranty
Most large appliances will come with an in home warranty. As such we recommend you contact the manufacturer directly to arrange a service call. If you have any difficulties with the manufacturer or supplier, please do not hesitate to contact us on 1300 727 967 to resolve your issue.
For smaller appliances, please contact us to arrange a Return Authority number (RA) for the return of your goods.
Billy Guyatts will cover the cost of return in the first 30 days, it will be the customer's responsibility to return the item after this time.
You may request a replacement or refund as preferred. Where goods are no longer available a refund will be issued. If we have already replaced an item once and you have a further issue we will be unable to replace a second time and will issue a refund.
It is recommended that returned items are sent via registered post to enable the goods to be tracked. Billy Guyatts will not accept responsibility for returned goods that are damaged or lost in transit. Goods cannot be replaced until the faulty goods are received. Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Billy Guyatts will not be responsible for additional damage during the return process.
Please note - goods that are deemed not to be faulty will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.
Change of mind
If you change your mind about your purchase you have 10 days to get in contact with Customer Service on 1300 727 967. As long as the product is in the same condition as it arrived to you with all packaging and accessories we are willing to accept a return. Please note a 20% restocking fee (or a minimum $10) will apply and return postage is at your cost. Initial postage/shipping charges paid will not be refunded.
Please note we are unable to accept change of mind returns for any products that have been used.
Commercial Warranty
If you're buying something that will be used in a commercial environment you may not be considered a consumer under Australian Consumer Law. As such the manufacturer's warranty covers a limited period (typically 3 months). Note that all Westinghouse, Kelvinator, Chef, Simpson, Electrolux and Dishlex dishwashers come with no commercial warranty.
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