Warranty
- All products are under ONE YEAR WARRANTY.
- All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 7 days of receiving merchandise. We’d like to offer an exchange or replace the faulty part.
- Items damaged during shipment will be replaced. Please sign “Receive as Damaged” on consignment note so that we can file a claim with courier company.
- Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
- If you’d like to return items but not for the reason of manufacturer fault, please refer to “Change of Mind Returns” of Return Policy. Fee may apply according to different conditions.
- If items have been shipped back to us, but it is assessed as non-manufacturer fault, we will support and discuss with you according to actual problems. In this case, if you’d like to cancel the order and claim refund, please refer to “Change of Mind Returns” of Return Policy. Fee may apply according to different conditions.
- This warranty policy is only valid for use of the product for home. If you want to use the product for commercial purposes, this warranty is inapplicable and please contact us for more commercial model options and advise related warranty policy.
You are entitled to a full refund or exchange, if the following requirements are satisfied：
- The item is faulty. TR Sports needs to be satisfied that there is a manufacturing defect. The cause of the fault and the problem with the goods was not your fault. We reserve the right to have returned goods assessed within a reasonable time frame by the manufacturer, technicians or a third party to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.
- The item is wrongly described (misleading); or different from a sample shown to you.
- The item is returned to us within 7 days of the purchase, with the original purchase receipt presented. Item(s) purchased in store must be returned to TR Sports Local store and cannot be returned online.
- If you simply change your mind, a full refund will be given, providing that the item is returned within 7 days of purchase, and the item is returned in the same condition to that when you received it, which is new, unused, and re-saleable condition, including original packaging and tags.
- PLEASE NOTE: Consumable parts or accessories provided CANNOT be the reason for refund.
Gaming Tables (Pool Tables, Table Tennis Tables, Air Hockey Tables, Foosball, and Poker Table)
- Due to the nature of the gaming tables, it’s highly UNLIKELY that you receive a defective table. Hence, a full refund will only be granted, providing that EITHER the item is faulty OR if you change your mind and the item is returned within 7 days of purchase, and the item is returned in the same condition to that when you received it, which is new, unused, and re-saleable condition, including original packaging and tags.
- Any cosmetic (such as tiny chips, uneven painting, discolouration, etc) or missing parts issues can easily be solved by a replacement. Hence, a full refund will not be provided for any cosmetic issues or missing parts. However, our Customer Service Department may, at their discretion, decide to offer a partial refund as a compensation. The replacement will be offered within 60 days of purchase. Any replacement claim after 60 days may probably incur surcharge.
- Please note that T&R Sports will not be responsible for any liquid or weather damage on our INDOOR tables series. INDOOR Tables needs to be place in a fully-enclosed area.
- Any damage caused by extreme weather on outdoor tables will also NOT be covered by warranty.
- TR Sports will not be responsible for any installation-related issues (such as broken slates, worn-out screws, etc) if you assemble or install the gaming tables by yourself. Any kinds of installation-related issues are not covered by the warranty.
- Normal wear and tear, or consumable parts (such as cue tips or ping pong rackets and balls) will NOT be covered by warranty. PLEASE NOTE: Consumable parts or accessories provided CANNOT be the reason for refund.
Gym Equipment
- Due to the nature of the Gym Equipment, it’s highly UNLIKELY that you receive a defective item. Hence, a full refund will only be granted, providing that EITHER the item is faulty OR if you change your mind and the item is returned within 7 days of purchase, and the item is returned in the same condition to that when you received it, which is new, unused, and re-saleable condition, including original packaging and tags.
- Any cosmetic (such as tiny chips, uneven painting, discolouration, etc) or missing parts issues can easily be solved by a replacement. Hence, a full refund will not be provided for any cosmetic issues or missing parts. However, our Customer Service Department may, at their discretion, decide to offer a partial refund as a compensation. The replacement will be offered within 60 days of purchase. Any replacement claim after 60 days may probably incur surcharge.
- Please note that T&R Sports will not be responsible for any weather damage on our Gym Equipments.
- Consumable parts (such as dumbbell rubbers, adjustable dumbbells handles, etc) will not be covered by warranty.
- Any issue caused by misuse or abuse such as using our domestic-grade treadmill or gym station as a commercial one, will not be compensated or covered by warranty.
- Please note that electrical gym equipment (i.e treadmill) needs to be serviced or under maintenance on a regular basis. Failing to provide enough care or maintenance will incur issues that are not covered by warranty.
ELECTRIC SCOOTER & BIKE
- A full refund will only be granted, providing that the item is returned within 7 days of purchase , and the item is returned in the same condition to that when you received it, which is new, unused, and re-saleable condition, including original packaging and tags.
- Due to the nature of the scooters and bikes, Only item with manufacturer defects (such as unsafe structure etc) can be returned to T&R Sports. TR Sports needs to be satisfied that there is a manufacturing fault. The cause of the fault and the problem with the goods was not your fault.
- Any cosmetic (such as tiny chips, uneven painting, discolouration, etc) or missing parts issues can easily be solved by a replacement. Hence, a full refund will not be provided for any cosmetic issues or missing parts. However, our Customer Service Department may, at their discretion, decide to offer a partial refund as a compensation. The replacement will be offered within 60 days of purchase. Any replacement claim after 60 days may probably incur surcharge.
- Normal wear and tear will not be covered by warranty.
- Please note that consumable parts (such as tyres, wheels, handles, etc.) will not be covered by warranty. However, T&R Sports is more than happy to provide assistance in acquiring spare parts for our loved customers at a really low cost. If certain spare parts are not in stock, up-to-months waiting time will be expected since getting in touch with the manufacturer or supplier is needed.
- Like normal cars, scooters and bikes needs to be serviced or under maintenance on a regular basis. Failing to provide enough care or maintenance will incur issues that are not covered by warranty.
- If you are using the scooter or E-bike for commercial purposes (such as food delivery), any issues occurred will not be covered.
- Any issue caused by misuse or abuse (i.e travel 5000km or more in 6 months without any proper maintenance) will also not be covered by warranty.
Health & Living & Electrical Equipment
- The nature of the products under this section involves lots of electronic parts or connection, and for any factory defects, please contact us within 72 hours after you receive the item. We reserve the right for not being responsible issue if you get in touch with us after 72 hours.
- Any issue caused by misuse or abuse such as using our domestic-grade item as a commercial one, will not be compensated or covered by warranty.
- Any cosmetic (such as tiny chips, uneven painting, discolouration, etc) or missing parts issues can easily be solved by a replacement. Hence, a full refund will not be provided for any cosmetic issues or missing parts. However, our Customer Service Department may, at their discretion, decide to offer a partial refund as a compensation. The replacement will be offered within 60 days of purchase. Any replacement claim after 60 days may probably incur surcharge.
Display Model/ Factory Second --- Warranty & Return
- All On-display (Factory Second) Items are NOT eligible for return & refund. Please check the item carefully in your local store before making the purchase.
- Depending on the condition of the item and depending on the deal with your salesperson, all on-display (factory second) items will come with 1-6 months warranty. Please be rest assured that we are more than happy to assist with our customers at a very reasonable price if you warranty expires.
What if I want to swap/ change to another item?
- If you simply change your mind, and have the item returned within 7 days of purchase, and the item is returned in the same condition to that when you received it, which is new, unused, and re-saleable condition, including original packaging and tags, then you only need to pay price difference to upgrade or we refund you the price difference to downgrade.
- If you have opened the box and used the item, then depending on the condition of your item, 20%-100% restocking fee will apply.
- Exchange or Swap is NOT available after 30 days of purchase. However, our Customer Service Department may, at their discretion, decide to offer an exchange or swap. Please kindly contact us.
- PLEASE NOTE: Your warranty will NOT extend after swap or exchange.
After Pay / Zippay Refund Method
- Afterpay/Zip pay ONLINE purchases returned for a refund will be refunded back through Afterpay or Zippay. In cases where only part of an order is returned for a refund, Afterpay will automatically update your payment plan.
How long you have to return a product?
Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Customer Service Department can assist you with further information about the warranty period for the product you return.
Some products need to be assessed.
If you spot an issue with your product, please get in touch with us. Please also take several pictures or short videos of the issue and attach them in the email along with a brief description. We need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain products may need to be sent to the manufacturer or their repair agent for assessment.
Exclusions
In some cases a refund, replacement or repair may not be offered if you:
- substantially modify the product;
- misuse the product contrary to user instructions or packaging labels; or
- simply change your mind.
Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:
- tailor made customer orders;
- gift-cards, vouchers, credit vouchers.
Goods Damaged in Transit
If any goods arrived damaged in transit, you can choose to not accept the goods and send it back with the courier company. We may arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
In the event that the courier company’s truck is full and unable to pick up the damaged goods, please leave a note specifying the damage on the goods and leave it with the courier company. The courier company will then pass it onto T&R Sports and we will be in contact with you regarding a later date swap of the damaged goods.
If you fail to leave a note with the courier company, which means that we can’t find any record in our system, stating that the item is arrived damaged, we can ONLY offer replacement instead of the refund, providing that you get in touch with us within 48 hours after your item is delivered.
T & R International Pty Ltd reserves the right to refuse any return or exchange under certain conditions.
