Beach Soul

General Shipping Info

• We process orders Monday-Friday (excluding holidays)

• We ship from our warehouse in Melbourne

• Typical delivery times include 2-6 business days for the East coast

• Typical delivery times include 5-12 business days for the West Coast and remote areas

• In stock items typically ship the next business day - delays may occur during peak times due to a high volume of orders

• We don’t deliver orders on Sundays or holidays

• You will receive an email with the tracking number once the label has been created for your order

• Please ensure your shipping address is correct as we are unable to redirect orders once they are on their way to you

Delays & RTS

• We have no control over delays once an order has been processed by the shipping carrier

• If your order was returned to us because of a wrong address entered by you or it was not collected, you will be liable for the cost of the re-delivery fees

• We do not issue refunds if an order is delivered late / is sent back because it was incorrectly addressed by you / was not collected after an attempted delivery / the order was refused

We will offer to repair, replace, or refund at our discretion if the relevant good sold meets any of the following conditions:

• Product is not of merchantable quality

• Product does not match the product technical specifications online

• Product contains defects or faults

• Product is not fit for the purchase as described online

We are not obliged to issue a refund if:

• The Customer changed their mind, decided they do not like the goods or they have no use for them

• The Customer found the same or similar goods elsewhere for a cheaper price

• The price of The Customer's purchased item is adjusted online or in-store and is now cheaper after the purchase date

CHANGE OF MIND

We understand sometimes you may not need an item or you might have made a mistake during your order. You must notify us within 7 days of receiving the item/s to request a refund.

For all change of mind returns, please ensure the following criteria are met:

1. You notify us within 7 days of receiving the item you want to return

2. The item was not discounted or on sale

3. Item is to be returned in a new, unused* condition and in the original packaging (including any gift box and brown post box)

Conditions of a change of mind return:

• The customer is responsible for paying the postage to return the item back to our Australian Warehouse

• Any original shipping charges will not be refunded

• A 20% restocking fee applies

*If an item is received back to our warehouse and is deemed to be used, the Customer will be notified, and we will return the goods back at the cost of the customer. If water is found inside the tank of a Portable Shower this will be considered as used and a refund will not be issued.

NOTE: IF YOU DO NOT MEET THE CRITERIA ABOVE FOR A CHANGE OF MIND RETURN, PLEASE AVOID SUBMITTING A CHANGE OF MIND TICKET TO AVOID DISAPPOINTMENT

PRODUCT ISSUE / WARRANTY

We have a 12-month manufacturer warranty on all of our Portable Showers from the date of purchase.

If you believe there to be an issue with you Beach Soul Shower, please contact us and we will provide troubleshooting guidance and warranty assistance. 

Conditions of warranty:

1. The first date of purchase is when the warranty period begins.

2. Warranty periods will NOT be renewed or extended after a product is repaired or replaced.

3. You must produce the sales receipt of the product as proof of purchase when a warranty claim is made, otherwise, Beach Soul holds no liability to replace or repair a product.

4. Warranties are only offered to the original end user of the Beach Soul product. Warranties are not transferable to another party.

5. Warranty terms only apply to products purchased directly through Beach Soul or authorised resellers.