Seller Profile
Perfect size for a small space organiser
Dec 14, 2024
Great little cabinet, I’m putting some art supplies in it in my art room. If I need more room, I can add to it. Easy to assemble.
Dec 13, 2024
Strong inexpensive good value,has multiple uses in the home
Dec 12, 2024
Good value
Dec 10, 2024
I love it. Looks great. Easy to put together
Dec 10, 2024
I bought it a little while ago.
Dec 09, 2024
I am very happy with the bedside tables. They were easy to assemble and are a good size.
Dec 09, 2024
Self assembly required but quick and easy to do. Great small chest of drawers
Dec 09, 2024
Perfect for elderly, bright and clear
Oct 12, 2024
Cheap and easy to assemble coat rack. I can hang 3 back packs. It's really sturdy. I recommend it. Good product for an accessible price.
Oct 10, 2024
●We only deliver to residences within Australia. 1- 7 business days.
●We regret that we do not deliver to PO boxes or Parcel Lockers. If a non-deliverable address is entered, we may need to ask you for a residential address or cancel your order.
●Return to Sender (RTS) items will be assessed for the return reason. If it’s due to an incorrect address, undeliverable issues, or non-collection, the shipping fee will be deducted from the refund.
Faulty Products
AZAU carries a variety of brands from around the world. We do our best to provide you the best service relating to claims of manufacturer warranties.
What defines faulty?
Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.
If you are experiencing issues with your product, please refer to our FAQ page for support. Alternately, please contact our customer support team to lodge a claim.
To lodge a claim:
After we receive your return and inspect faulty items for faults, a replacement/refund will be processed. If no fault is found with the item, the item will be returned to you (customer bears the shipping cost), and you will be charged a 20% service fee. Alternatively, if you do not wish to have the item, you may request the item to be restocked. Our customer support team will provide you with the percentage of deduction and the amount that will be deducted.
The buyer cannot cancel and demand a refund immediately. AZAU must have an opportunity to fix the problem.
Dead on Arrival (DOA)
If your product is dead on arrival, please contact us within 14 days of parcel delivery. We will not process any claims lodged 14 days after the delivery date.
Dead on Arrival (DOA) Process
Change of Mind (COM) return
For Change of Mind returns, the buyer will be responsible for any shipping costs incurred.
A COM return will be only accepted where:
We recommend choosing a tracked registered postal service as the items will not be considered as ‘returned’ until they have been received safely. Please send an email attaching the tracking number as confirmed in correspondence with our support team.
Please ensure that the returned item is safely protected and securely packed. If the item is found to be dead on arrival or damaged in transit, a deduction fee will be charged based on the condition of the item.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.
We are always here to help. If you have any questions please reach out to our customer care team via your MyDeal account and we will respond to you shortly.
Copyright 2024 MyDeal.com.au - © All rights reserved
