Seller Profile
Perfect for elderly, bright and clear
Oct 12, 2024
Cheap and easy to assemble coat rack. I can hang 3 back packs. It's really sturdy. I recommend it. Good product for an accessible price.
Oct 10, 2024
Great product. It's beautiful and excellent quality. Perfect for hallways. It can store up to 8 pairs, size 9. Very easy and fast to assemble.
Oct 10, 2024
Perfect size and easy to install.
Oct 09, 2024
Good quality, as exactly as described .
Oct 08, 2024
My dog absolutely loves them.They are really soft
Oct 01, 2024
Very good, happy with the bags working very well still to use them all.
Sep 29, 2024
Just what I was looking for
Sep 29, 2024
Excellent slim and tall Sensor timing great love love love it.
Sep 28, 2024
It holds six watches and room for sunglasses which my grandson will love for his Xmas present. Parcel arrived quickly.
Sep 28, 2024
●We only deliver to residences within Australia. 1- 7 business days.
●We regret that we do not deliver to PO boxes or Parcel Lockers. If a non-deliverable address is entered, we may need to ask you for a residential address or cancel your order.
●Return to Sender (RTS) items will be assessed for the return reason. If it’s due to an incorrect address, undeliverable issues, or non-collection, the shipping fee will be deducted from the refund.
Faulty Products
AZAU carries a variety of brands from around the world. We do our best to provide you the best service relating to claims of manufacturer warranties.
What defines faulty?
Any item that, due to customer negligence and misuse, will not be accepted as a faulty item.
If you are experiencing issues with your product, please refer to our FAQ page for support. Alternately, please contact our customer support team to lodge a claim.
To lodge a claim:
After we receive your return and inspect faulty items for faults, a replacement/refund will be processed. If no fault is found with the item, the item will be returned to you (customer bears the shipping cost), and you will be charged a 20% service fee. Alternatively, if you do not wish to have the item, you may request the item to be restocked. Our customer support team will provide you with the percentage of deduction and the amount that will be deducted.
The buyer cannot cancel and demand a refund immediately. AZAU must have an opportunity to fix the problem.
Dead on Arrival (DOA)
If your product is dead on arrival, please contact us within 14 days of parcel delivery. We will not process any claims lodged 14 days after the delivery date.
Dead on Arrival (DOA) Process
Change of Mind (COM) return
For Change of Mind returns, the buyer will be responsible for any shipping costs incurred.
A COM return will be only accepted where:
We recommend choosing a tracked registered postal service as the items will not be considered as ‘returned’ until they have been received safely. Please send an email attaching the tracking number as confirmed in correspondence with our support team.
Please ensure that the returned item is safely protected and securely packed. If the item is found to be dead on arrival or damaged in transit, a deduction fee will be charged based on the condition of the item.
If you cancel or return only certain items purchased in bundle deals or multi-buy promotions, any items you don’t return will be charged at full price, and the refund amount will be reduced accordingly.
We are always here to help. If you have any questions please reach out to our customer care team via your MyDeal account and we will respond to you shortly.
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