Seller Profile
Thank you for the replacement hamper as the 1st one was damaged in transit. All good, cant wait to try the products
Jun 15, 2022
Australian Gourmet Gifts offer FREE STANDARD DELIVERY on all orders to Melbourne, Sydney, Brisbane, Perth, Adelaide, and most main destinations in Australia. In relation to the despatch of orders: Orders placed before 11.00am EST are usually despatched on the same business day. Orders placed after 11.00am EST are despatched on the next business day. We do not despatch orders on Weekends or during Public Holidays.
Estimated Delivery Time Frame: 2-10 business daysAt Australian Gourmet Gifts, we take great pride in delivering high-quality gourmet hampers. We are committed to ensuring that all our products arrive in perfect condition. Below is our policy for handling returns, refunds, and warranty claims for damaged or faulty items.
In accordance with Australian Consumer Law, you are entitled to a replacement or refund for any product that is faulty, damaged, or not as described. If you receive a hamper or any item within it that is:
Damaged in transit
Defective or faulty
Incorrect or not as ordered
Please notify us within 48 hours of delivery, providing details and photographs of the issue.
Please contact us with:
Order number
Description of the issue
Photos of the damaged/faulty item(s)
Our team will assess the claim and respond within 2 business days.
If your claim is approved, we will offer a replacement, refund, or store credit as appropriate.
Please note that perishable goods cannot be returned for change-of-mind reasons.
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