Delivery varies by location, please see the expected timeframe to receive your product below:
No delivery to PO Box addresses or Parcel Lockers.
If you are unavailable at the time of delivery re-delivery fees may apply.
Change Of Mind Returns
Full refund will be provided if you cantact us to cancel the order before dispatching. If you change your mind within 30 days after placing the order, AU Barn Door will provide an exchange (consumer pay the postage) or refund (without the delivery cost), 10-20% restocking fee may apply (for already dispatched orders, this fee includes the labour and freight protection material cost):
Not including on sale product
The items unused, undamaged, in its original packaging, including manuals, pamphlets and all accessories;
The item unopened, unused, undamaged, in its original condition;
Not including custom product;
Customer arrange the returning shipment
For orders contains barn doors, if the order has already dispatched/arrived the destination, 20% restocking charge + returnning cost will apply.
Please contact us before sending back any items. Returning shipment must be arranged within a week after you contact us and we agreed the return
Other Returns
AU Barn Door will accept product returns or refund or partly refund for repair:
Items damaged during transportation (we must be notified within 7 business days after the items were delivered)
Items lose during transportation (we must be notified within 7 business days after the items were delivered)
Items damaged or lose by our faulty
Forgot / no collection from freight depot caused returns (20% restocking charge + returnning cost will apply)
For returning a damaged product which at our fault, we will response for the freight charge (For returning the faulty product and re sending the replacement, but only to the receiving address on the original invoice/quote or );
AU Barn Door Reserves The Rights to:
Check the condition of the returned items prior to provide refund or exchange, this may result the refuse of refund or exchange providing.
Warranty
We offer a 10 years quality warranty against defects in materials and workmanship for all hardware and parts. (Excluding soft close)
3 years quality warranty for all barn doors. 1 year quality warranty for all swing doors.
All internal barn doors and hardware are intended for interior use only, and are not warrantied against exterior use.
All products come with a limited lifetime warranty that covers the functionality of our products.
Conditions of Warranty
Defects occurring within the warranty period will be repaired or replaced at the Company's discretion and subject to the terms of this warranty.
This warranty does not cover cosmetic discoloration, damage, improper installation, normal wear, damaged by sunshine and rain.
The goods must be used only in a normal and proper manner.
Unauthorized dismantling, repair, or modification of the goods by anyone other than the Company will invalidate this warranty.
The Company will not accept any charges associated with the removal or re-installation of the goods.
The warranties apply to defects arising from faulty materials or workmanship and do not cover the following:
Accidental damage, malicious damage, or misuse.
Damage or deterioration of the finish due to harsh weather conditions, adverse weather conditions, or improper maintenance of the products (including coastal locations and areas with significant temperature fluctuations).
