Ardito

1. Processing Time:

- Orders are processed within 1-3 business days.

- For large orders or special requests, please allow up to 5 business days for processing.

2. Shipping Methods:

- We use Australia post. Options include standard and express shipping, based on your location and order size.

3. Delivery Time:

- Domestic Shipping: 3-7 business days (standard), 1-3 business days (express).

4. Shipping Costs:

- Shipping costs are calculated based on order weight, volume, and destination.

5. Order Tracking:

- Once your order has shipped, you will receive a tracking number by email, allowing you to monitor its progress.

6. Returns and Exchanges:

- We recommend reviewing your order upon receipt. If there are any issues, please contact our customer service team within 7 days for assistance.

For further questions or special delivery arrangements, please contact our customer support team.

Care and Sizing Details for Ardito Organic Baby Clothing

Care Instructions:

To keep Ardito's organic baby clothing soft, safe, and long-lasting, we recommend:

- Washing: Use cold or lukewarm water on a gentle cycle to preserve the organic fibres.

- Detergent: Choose a mild, eco-friendly detergent free from harsh chemicals or fragrances.

- Drying: Air dry flat for the best results, avoiding direct sunlight to prevent fading. If using a dryer, select a low-heat setting.

- Ironing: If needed, iron on low heat. Do not bleach or use fabric softeners, as these can affect the natural quality of the organic material.

Sizing Guide:

Ardito clothing is designed to be both comfortable and slightly roomy to allow for movement and growth. Here’s a quick reference:

If you’re in doubt, we recommend sizing up to allow room for growth.

Ardito products are covered by a limited warranty against defects in materials and workmanship. This warranty is valid from the date of purchase and applies to the original owner. It does not cover damage resulting from misuse, accidents, unauthorised changes, or normal wear and tear.

Returns

If you are not completely satisfied with your Ardito purchase, you may return the product within 30 days of the purchase date for a refund or exchange, provided the item is in its original condition and packaging. To initiate a return, please contact our customer service team with your proof of purchase.

Return Process

1. Contact Customer Service: email our customer service team with your order number

2. Prepare Your Return: Ensure the product is unused, in its original packaging, and includes all accessories.

3. Ship the Product: Use a trackable shipping method to send the item to the address provided by our customer service team.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method within 14 business days.

Exclusions

The following items are not eligible for return:

• Products purchased from unauthorised retailers

For detailed information contact our customer service team.

This policy is subject to change at any time without notice.