April & Oak

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Delivery varies by location, please see the expected timeframe to receive your product below:

Ships in 7-14 days

No delivery to PO Box addresses or Parcel Lockers. If you are unavailable at the time of delivery re-delivery fees may apply.

Returns & Change of Mind

We want you to feel perfectly confident when buying on April & Oak. Therefore, we give you the option to return any unopened, unused item in its original packaging, that you bought from us for any reason within 30 days of receiving the item.

Prior to returning your product, please contact us via your MyDeal account. In both cases, our specialists will provide you with all relevant guidelines to proceed with the return (e.g. shipping process). Please do not attempt to return any goods before speaking to our team, otherwise, you may be responsible for any associated costs of the item and shipping.

You may also be required to fill in a return form provided by us in order to proceed with the return process. Once we receive the items, we will fully refund you the amount you paid for the product(s) less the inbound and outbound shipping costs.

Warranty Information

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Australian Consumer Law ("Law") which forms part of the Competition and Consumer Act 2010 (Cth) is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Australian Consumer Law, a "major" failure, then the remedy will be limited to a refund or a replacement of your preference. In all other cases, a breach of such warranty will give rise to a refund or replacement at our preference.

We provide the following express warranties subject to the following terms and conditions:

• We will refund or replace the product as the case may be in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its intended or disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product.
• Where a refund or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law, require the return of the product to us before refunding or replacing it. We will pay for, or reimburse you for, any shipping costs to return the original product to us.
• Replacement products are subject to the same warranties as the original.
• You must retain your proof of purchase for any manufacturer warranty claims.
• Refunds will be issued by direct deposit, cheque or PayPal at our discretion.

In order to obtain these remedies:

You must notify us within a reasonable time frame from the supply of the goods. In this context, a 'reasonable time' is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. Please contact us via your MyDeal account.

Except if and to the extent the Law requires otherwise, replacement of products or refund and reimbursement of freight costs will not be made until the original product is received by us and your claim verified.

We aim to process refunds and replacements within 30 days of receipt by us of the original product.

We will not refund or replace a product where in our reasonable opinion the product has following the sale to you become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care. In case of return rejection, you will cover return freight costs.

Where any law implies a warranty into this agreement, which may not be lawfully excluded, then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:

• The replacement of the goods or the supply of equivalent goods
• The repair of the goods
• The payment of the cost of replacing the goods or of acquiring equivalent goods
• The payment of the cost of having the goods repaired