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Seller Profile

Appliances Online

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silver Seller
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92.97%
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60 product reviews
We live and breathe legendary service at Appliances Online. It’s the reason why we’re Australia’s most loved online retailer and why we’ve served more than 2.2 million unique customers. What really makes us different is the fact we tailor our business to what our customers want and need. Our entire business model is built around you - and how we can make your shopping experience as easy and enjoyable as possible.
 

Customer Reviews

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Customer Reviews

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  • Liaj

    Great suction and works well.

    Dec 18, 2024

  • MartinVerified buyer

    I did quite a bit of research on this Breville oven and it has so far lived up up to expectations.. very happy with the product.. I ordered the oven on a Saturday and it was delivered the following Thursday,..so very quick delivery..

    Oct 08, 2024

  • MargaretVerified buyer

    Has an absolute multitude of uses, especially if those annoying spiders keep appearing on the cornice! Is extremely lightweight, though very robust! I thoroughly recommend this product

    Oct 07, 2024

  • BelindaVerified buyer

    Great product with fast delivery, would recommend it to others

    Oct 05, 2024

  • AdrianneVerified buyer

    Great coffee machine. I love the milk frother, putting milk into cup stops waste. Machine is easy to clean too.

    Oct 04, 2024

  • ElizabethVerified buyer

    Great vacuum cleaner

    Sep 29, 2024

  • Carrie KnivesVerified buyer

    Great price lovely product. My deal made it affordable

    Sep 20, 2024

  • LiangVerified buyer

    every thing is good except the min volume is 100ml, which might be a bit weird for a 300ml cup.

    Sep 08, 2024

  • Lorna Verified buyer

    I love my Westinghouse Instant Hot Water Dispenser, this is my second one the last one lasted 5 years I'm happy with that as it did get used quite a lot most kettle don't last that long, no waiting around for the kettle to boil.

    Sep 07, 2024

  • HeatherVerified buyer

    Excellent quality

    Sep 01, 2024

Customer Reviews

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Customer Reviews

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Customer Reviews

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Customer Reviews

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Customer Reviews

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Depending on the products purchased your delivery will be made using Appliances Online's own delivery trucks (large items), and or Australia Post's national delivery distribution service (small items).

 

Large Items

Delivered for FREE by Appliances Online trucks. We will even unpack and remove the packaging as well as take away the old disconnected appliance if required (all for FREE of course). Once you have completed your purchase our system will process your order and confirm your delivery date. In the unfortunate event we have to change it, we'll be in touch to confirm a new date. On the day of delivery our drivers will call you before 10am with an approximate 2 hour delivery window. However, if your delivery is scheduled for 8am or earlier (deliveries can be made as early as 6:30am), your driver will call you as they leave the warehouse. We offer free setup and connection of fridges, washing machines and dryers (conditions apply) only. Keep in mind: All items must be signed for and your driver will need to sight a photo ID (this can be a representative of the person who has placed the order). Old appliances being removed from your home must be similar to the new appliance to be delivered, and fully disconnected from power, water and gas (gas disconnections must be performed by a licensed plumber) prior to our arrival.

 

Small Items

This product will be delivered free of charge by Australia Post's reliable national distribution service. Unfortunately, we are unable to provide a set delivery date, though these packages usually arrive in 2-6 days. To ensure a safe and secure delivery, you will be required to sign for the package when it arrives at the delivery address. If you are unable to receive the delivery, the package will be taken to the nearest Post Office, and a note from Australia Post will be left in your letterbox. You will need to provide proof of ID when collecting the parcel from the Post Office. For full delivery terms and conditions via Australia Post, please visit Australia Post's website.

Orders will need to be placed before the 12th of December for delivery before Christmas.

 

What happens if you’re not home to accept delivery?

If we're delivering the item with our own trucks, your delivery will be rescheduled to the next available delivery day. If Australia Post is delivering the item, they'll take it to the nearest Post Office, and leave a note in your letterbox. You'll need to provide proof of ID when collecting the parcel from the Post Office.

When can you return or exchange a product?

If your item has not been unboxed and packaging remains intact, we are able to return the item for a full refund, if notified within 7 days of the date of delivery. Your refund will be processed once the item has been returned and assessed to be in good condition. Please note that items that have been used or installed are not eligible to be returned for either a store credit or refund.

If you notice an appliance has been delivered to you in a damaged condition, you must report it to the driver on site or customer service team, as soon as possible. Damaged appliances are not to be installed/connected/used.

For hygiene reasons, we cannot accept mattress returns as a result of customer error or due to a change of mind. The only mattresses we can accept a return are the Universe Bed Co Mattresses as a part of their 120 night trial.

Of course, nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.