Airwheel Australia

Free Shipping Australia Wide

We are pleased to offer free shipping on all orders across Australia. Enjoy fast and reliable delivery directly to your doorstep at no additional cost!

Change of Mind Returns

We want you to be completely satisfied with your purchase. If you have change your mind, please let us know within 14 days of purchase.

To initiate a return, contact us for return approval. Returned items must be in their original condition—unopened, unused, and with all packaging and tags intact. A 15% restocking fee will apply, and return shipping costs are the buyer's responsibility. Returns sent without prior approval will not be accepted.

Faulty or Defective Products

Please contact us if you receive a faulty or incorrect item. You may need to provide photos of the defect for assessment. We will comply with Australian Consumer Law to provide a suitable resolution, which may include a refund, replacement, or repair.

Refunds

Once your return is received and inspected, we will notify you of the refund approval and proceed the refund.

Consumer Guarantees

This policy does not exclude any rights you have under Australian Consumer Law. In cases of major failure, you may choose between a refund, exchange, or repair. We are committed to ensuring your satisfaction and compliance with all relevant regulations.

Amendments

This policy may be updated at any time without prior notice. Please review our terms before making a purchase to ensure you understand the current policy.