WARRANTY

Steadliving generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

GIVING NOTICE

You are required to notify Steadliving within 7 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

CHANGE OF MIND

If you are returning an item back to us because of a change of mind you will need to ensure that the item is in its original packaging, unused and fit for resale. We reserve the right to make this determination. In addition, the buyer will need to bear the cost to return or make their own arrangements to have it shipped back to us. Any or all costs incurred with the shipment of the order will be deducted from the refund amount. Please also note that a re-stocking fee may apply.

RETURNS CLAIM

In the unusual event of an issue with your product, all purchases are covered by Australian law. We offer 7 days returns for any products delivered with faults or not fit for purpose. Any warranty claims will be sent through the manufacturer. Buyer will pay for return postage.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 4 working days to process and will notify you once the refund has been processed. However, please allow an additional 14 working days on top for your financial institution to process it. Refund will be credited back to the same payment method used to make the purchase.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

To request for a return, please make a request with us by emailing support@steadliving.com.au and we will provide you with next steps as applicable. Please note that returns will only be accepted after approval has been granted by us and an RMA (Return Merchandise Authority) number has been generated.

Lastly, please note that all refunds are processed AFTER we receive the item.

PROCESSING TIME

While we endeavour to respond to disputes/claims as quickly as possible, please note that all claims may take up to 15 business days to process. 

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