Lirash warrants its products to be free from defects in workmanship and materials, under normal use and conditions, for a period of 12 months from the original invoice date.
Lirash will only process and is obligated to process a return in accordance with the policies listed below. It is highly recommended that you go through these clauses as it sets out the guidelines for the eligibility of returns. If you have any further queries regarding the information below or would like further details, feel free to contact us.
1.) If your products were damaged in transit: We carry transit insurance to ensure that no financial burden is bestowed on the customer for any damages that they are not related to.
You must inspect the products for any damages upon arrival and notify Lirash as soon as possible.
When claiming for damage in transit, you may be asked to provide photographs of the damage.
2.) Products containing a manufacturing defect: If you detect a manufacturing defect in your order, you must inform Lirash as soon as possible. You will then be asked to provide images or videos identifying the defect.
These images and videos will then be reviewed by our technical team for Lirash to validate and approve your claim of a manufacturing defect. If the claim is not approved, then your return will be processed under the Change of Mind policy and therefore the buyer will bear the return postage and a 15% re-stocking fee.
If your claim is approved, upon availability of stock and at the discretion of Lirash, you will be provided with a replacement, refund and/or other forms of compensation such as partial refunds, partial replacement, or repair services. The resolution is worked out on a case-by-case scenario.
If the product is out of stock, then you may be offered a similar product or a full refund.
3.) Incorrect products delivered to you: Please notify Lirash as soon as possible. We will investigate the problem and provide you with the correct products. The replacement costs and delivery costs will be incurred upon Lirash.
The correct products will be dispatched as soon as possible and will be delivered within the normal timeframe.
4.) Products damaged by you: Unfortunately, any products that have been damaged by you, accidentally or otherwise, will not be replaced or refunded by Lirash.
5.) Change of Mind: In the very unlikely situation that you dislike our products and decide to return your item, we will provide you with a refund of the original purchase price, less shipping costs and a 15% re-stocking fee.
It is important for your item to be in its original condition and packaging, to be eligible for a return. To organise a return, simply contact us within 30-days of receiving your item including images of your product in the original packaging and we will be in touch with further details.
Buyer is to bear the return postage for change of mind. Please note, that you may have purchased products from our store with free shipping, however this option will be exempt in times of returns for change of mind. When returning our products, our actual delivery cost will be deducted from your refund.
Once the returned item(s) are received in the warehouse, it will undergo an assessment by our technical team. If the item(s) are determined to be in an unsellable condition due to considerable damage, then Lirash can apply additional charges beyond the 15% point even up to declining the entire refund.
6.) Conditions of Return: For your item to be eligible for any form of a return (Change of Mind, Incorrect Products Delivered, Item has a Manufacturing Defect and/or Items Damaged in Transit), it must adhere to the following conditions:
i.) The product(s) itself should be in its original condition. This means no marks or signs of wear and tear on the product.
ii.) The item(s) should be packed in its original packaging. If the packaging has been disposed/destroyed or is in a condition where its unable to return to its original state/shape or form, then Lirash is able to decline the request for a return. Therefore, it is recommended that you hold on to the packaging until the product(s) have been inspected and you are completely satisfied with the purchase.
iii.) The return must be lodged to us within the specified timeframes as mentioned above under the respective return clauses (1 – 5). If the return is lodged after the set timeframe, then Lirash can decline the request for a return. Therefore, it is recommended that you open your items as soon as you receive them to avoid surpassing the return timeframe.
All marketplace products are covered by our MyDeal Refund Guarantee
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