This Remote-Control Drone is covered by a 3-Month Limited Warranty.
Limited includes;
- 1 month warranty on Rechargeable Batteries
- 1 month for failure or mechanical and non-electronic parts (please see Wear and Tear section below)
- 3 month for major electronic components (esc, remote controller and receiver)
Warranty excludes:
- Damages incurred to the product caused by misuse or abuse of the product, i.e. high speed impacts and crashing the product
- Tampering, or modifying of product in any kind
- Use of any unapproved 3rd party accessory with product
- Poor battery maintenance - please see Battery maintenance section below.
“Wear and Tear” parts are excluded from any Warranty when product has been used; whether in, or outside any and all parameters outlined in the products’ supplied user manual.
List of “Wear and Tear” parts:
- All Gears, their respective cogs, and Motors
- Wheels, tyres, wheel assembly and drive shafts
- Chassis, and all plastic parts
Proper Battery Maintenance include:
- Charge the battery before first time use, before or after any use, storage or use after storage
- Allow for battery to be cool to touch prior to charging
Returns Policy
We understand that there are instances where you might change your mind about your purchases. Oz Direct offers a 14 day change of mind policy. Products returned must be in “as sold” condition. That means that products must returned in original undamaged packaging with complete accessories and instruction manuals supplied. Products that meet the mentioned “change of mind policy” will have the refund returned to the original payment method.
Return freight for products under change of mind policy is covered by the purchaser. Freight or Shipping costs paid on the original invoice under the Change of Mind Policy is not refundable.
Please note that there are product exclusions from our change of mind policy. Product change of mind exclusions will be specifically mentioned in the products detail. These product exclusions are due to health and safety reasons and no return or refund will be permitted.
Warranty Policy
Oz Direct offer 12 months warranty, unless stated otherwise in the product copy or Care/Warranty tab on the products page on our website. The products we offer comes with guaranteed that cannot be excluded under the Australian Consumer Law. The customer is entitled to a replacement or refund should a major failure occur and for compensation for any other reasonably foreseeable loss or damage. Our customers are also entitled to have the products repaired or replaced should the products fail to meet acceptable quality and the failure does not amount to a major failure. Should there be defects in materials, components and workmanship is identified within the specified warranty period, Oz Direct will decide to repair or replace the product.
Warranty is subject to inspection and determined that the defect was not caused by or contributed by external and other factors beyond our control. This includes mis-use, excessive use, improper installation, maintenance, repair, tampering or modifications to the product that is not stated and recommended by the manufacturer.
Warranty can be claimed by contacting Oz Direct and returning the product within the Warranty Period with the original Tax invoice. Postage and Freight to and from in relation to warranty claims is the responsibility of the customer.
Oz Direct makes no warranty or guarantee regarding the suitability or replaceability of its products for any purpose. Oz Direct does not assume any liability from the application or use of any products, including consequential or incidental costs, damage or injury. All installation, testing and operating parameters must be validated by the customers qualified technical experts.
Estimated Delivery Time Frame: 2-10 Business Days