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Change of Mind Returns:

Customer satisfaction is very important to us. If the item you’ve ordered is not as you expected or you’ve changed your mind on a party theme we happily accept returns. Our friendly team is always ready to help and provide a solution so that you have the best party shopping experience.

Please Note:

• Postage is paid by the customer

• The product must be returned in the original packaging, accessories included

• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery

• Fees may apply

• Perishable goods are unable to be returned

• Pet costumes/accessories are unable to be returned

• Underwear, hosiery and contact lenses are unable to be returned

• For health and safety reasons, we will only accept returns of the following products in packaging that has clearly remained sealed (ie in a blister pack): socks, teeth, fangs, eyelashes, wigs, wig caps, moustaches, beards, makeup, earrings, prosthetics

Incorrect/Defective Products:

Should an issue arise with your order, please contact us to receive a resolution.

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