All orders are shipped using Australia Post or other selected couriers with tracking information.
We have a 1 business day handling time (or else we will contact you via email about the delay)
Regular Post
For orders under $65 there is a $8 shipping fee.
Free shipping for orders over $65
Normal delivery duration is 2-7 working days depending on your location.
Upon peak periods, holidays or sale events the handling and delivery times may be extended.
Orders available in Australia only. No international shipping options available at the moment.
Warranty and Return Details:
Change of Mind Returns: We do accept change of mind return however it needs to be within 14 days from receipt of delivery. The return item must be unused, unopened and in a re-saleable condition. Return postage will be at the buyer's expense.
Faulty and Damaged goods: If you have received an item that is faulty or damaged then you need to send us an email within 3 days of receiving the goods. If product is damaged you will need to include pictures of how you received it.
To complete your return, you will first need to send us an email at info@luxehairandbeauty.com.au.
Returned items need to be packaged appropriately (best to use the original packaging). It is highly recommended that you ship items with tracking. We are not responsible for lost items.
We will notify you within 3 days of receiving the item as to whether we can provide you a refund, or a credit note.
Returns that are not eligible:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Items that are lost in transit.
Estimated Delivery Time Frame: 4 - 10 business days
Product is great. Smells amazing and is one of my favourites. Goes great with the Conditioner (my absolute favourite!). Lux Hair & Beauty were amazing and great to deal with. My product came very quickly (in a few days), even with existing shipping delays. I would definitely order from them again :)
Mar 08, 2022
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