Primer

RETURNS POLICY

You must inspect the products and notify us of any defects in the products or if the products were not the ones you have ordered no later than 48 hours after delivery. You must provide us with Invoice/Order number for us to investigate with detailed reasons for return. Product must NOT have been used. Product must be returned ASAP in its original packaging.

• No returns are accepted without an Authorization first from us.
• Where we have confirmed a defect or a problem in writing, we may in our sole discretion repair or replace the Products or provide you with a refund.
• Our liability will be limited to resupplying you the Products or reimbursing you the Product Price - postage cannot be reimbursed.
• We will not be liable for any further damages for loss of profit, loss of contracts or other loss suffered by you, arising from or out of the products.

We don't accept Refunds when we are considering that unreasonable excuses are explored e.g.:

• change of mind,
• don't like or don't need the products anymore,
• ordered products that are not suitable for the needs,
• misuse or no knowledge of how to use the products properly,
• or if you have opened and/or used the products.

We are not able to take back any products opened, used  as for contamination reasons and Health and Safety Regulations.

Please note, all clearance items are non-refundable, and all clearance items are non-exchangeable. Brushes are not refundable as they are sold new & checked. Their use or misuse is entirely your responsibility.

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