We want you to have a pleasant shopping experience at La Pampa Tradition. Please read the following guidelines to understand our return policy:
Eligibility for Returns:
Items must be returned within 5 days of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
Initiation of Return:
Please contact us through the messaging system to initiate a return request.
Provide your order details, reason for return, and any relevant information.
We will provide you with return instructions and a return authorization number, if applicable
Personalized or custom-made items may not be eligible for return unless there was an error on our part.
Return Shipping:
Unless the return is due to an error on our part, the buyer is responsible for the return shipping costs.
We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
Inspection and Refund:
Once we receive the returned item and inspect it, we will notify you of the status.
If the item meets our return criteria, a refund will be processed within 15 business days.
The refund will be issued to your original payment method.
Non-Returnable Items:
Certain items, such as perishable goods, food, personalized items, and digital downloads, may not be eligible for return.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately.
Provide clear photos of the item and its packaging to assist with the assessment.
We will work to provide a replacement or issue a refund, as per your preference.
Customer Satisfaction:
Your satisfaction is our priority. If you encounter any issues, please reach out to us before leaving feedback.
We are committed to resolving any concerns promptly and to your satisfaction.
Please note that our return policy is subject to change, and the terms outlined above are as of 1st January 2023. It's advisable to review our return policy before making a purchase. If you have any questions or need further assistance, please don't hesitate to contact us through the messaging system.
Thank you for shopping at La Pampa Tradition. We appreciate your trust in us and strive to provide you with the best shopping experience possible.
All marketplace products are covered by our MyDeal Refund Guarantee
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