Phoenix Recliner 3 Seater

Warranty Policy

1. Introduction

Thank you for purchasing our furniture. This warranty policy provides details about the warranty on our furniture products. It is designed to comply with the Australian Consumer Law (ACL), which provides consumers with certain rights that cannot be waived or limited by any warranty.

2. Warranty Coverage

2.1. Consumer Guarantees: Under the Australian Consumer Law, our products come with warranty that cannot be excluded, including that they are of acceptable quality, fit for purpose, and match their description.

2.2. Warranty Period: We offer a certain period of warranty from the date of purchase for manufacturing defects or faults in materials under normal use and maintenance.

3. What is Covered

This warranty covers:

• Manufacturing defects, including faulty workmanship and materials.

• Structural issues that arise under normal use and care.

• Any issues related to the functionality of the product that are a result of manufacturing defects.

4. What is Not Covered

This warranty does not cover:

• Normal wear and tear, including scratches, dents, or fading.

• Damage caused by misuse, abuse, or accidental damage.

• Modifications or repairs made by unauthorized persons.

• Damage due to improper handling or installation.

• Variations in natural materials such as wood grain, texture, or colour.

5. Making a Claim

5.1. Contact Us: To make a warranty claim, please contact our customer service team within the warranty period. Provide proof of purchase, a description of the defect, and any relevant photos.

5.2. Assessment: We may request that you provide the product for inspection or provide further details about the issue. We will assess the claim and determine if it is covered under warranty.

6. Remedies

If a product is found to be defective and the claim is valid:

• We may repair the product at no charge.

• We may replace the product with a similar item, subject to availability.

• If repair or replacement is not feasible, we may offer a refund.

7. Additional Rights

This warranty is in addition to your rights under the Australian Consumer Law. You are entitled to remedies under the ACL for major failures, which may include repair, replacement, or a refund, depending on the circumstances.

8. Contact Information

For warranty claims or any questions about this policy, please contact us immediately

9. Changes to Policy

We reserve the right to update this warranty policy from time to time. The updated policy will apply to all products purchased after the effective date of the revised policy.

Change of Mind Return Policy

1. Introduction

We want you to be satisfied with your purchase. We offer a reasonable time return policy to give you additional flexibility. Please review the following conditions and procedures for returning products due to a change of mind.

2. Eligibility

2.1. Timeframe: You may return items for a change of mind within reasonable time from the date of purchase.

2.2. Condition: The product must be in its original, unused, and resalable condition, including all packaging, tags, and accessories.

2.3. Exclusions: This policy does not apply to:

• Custom or made-to-order products.

• Perishable goods or products with a limited shelf life.

• Gift cards or vouchers.

• Wrong product ordered

• Product wont fit in the space

   

3. Return Process

3.1. Request: To initiate a return, please contact our customer service team with your order number and reason for return.

3.2. Return Instructions: We will provide instructions for returning the item. You are responsible for the cost of return shipping unless otherwise stated.

3.3. Proof of Purchase: Please include a copy of the original receipt or proof of purchase with the returned item.

4. Refunds and Exchanges

4.1. Refunds: Upon receipt and inspection of the returned product, we will process a refund to the original payment method. Please allow 7-10 business days for the refund to be processed.

4.2. Exchanges: If you prefer an exchange rather than a refund, please specify this in your return request. Exchanges are subject to product availability.

5. Responsibility

We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. Or contact us we can help to organise return freight with extra cost involved.

6. Changes to Policy

We reserve the right to modify this return policy at any time. Changes will apply to purchases made after the effective date of the revised policy.

7. Contact Information

For any questions or to initiate a return, please contact us immediately

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