Oxford Mint MX Motorcycle Helmet Care Kit

Returns

Item Exchange:

We understand you may need to return or exchange your item for a number of reasons. It may not fit; you were told your bike was a different year model or perhaps you purchased the wrong item by mistake. All is good. We would be happy to help you with your return.

WHAT can be returned?
Most items are returnable, some restrictions apply. Electrical items and special orders are non-refundable.

WHEN do items need to be returned by?
Firestorm Motorcycles offers a 90 day return providing the items are undamaged and are in original packaging.

WHERE do items need to be returned to?
All items are to be returned to our retail store:

Firestorm Motorcycles
13/21 Enterprise Avenue,
Tweed Heads South
NSW 2486

HOW do customers return items?
Contact one of our sales team prior to sending any returns or if you have an account, you can request a return via the website.

SHIPPING for returns?
Unfortunately Australia Post and Couriers do not work for free, so the buyer pays for all shipping cost on incorrectly purchased items. If the item is under warranty or an incorrect item has been sent don't worry, Firestorm Motorcycles will pay for return shipping costs.

CREDIT for returns?
Exchange or refund (less original postage costs - $9.90).

Packing materials?
Items will need to be in original packaging in order to process returns so they can be sold to another happy customer. Thankyou. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

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