Hello, in the event of wanting to return an item please see our Returns Policy below:
1. Change of Mind Returns
If for any reason you’ve had a change of mind about your purchase from the Eagle Sports MarketPlace Store we are happy to offer you a return for a exchange (at our discretion), provided that the item in question is;
• returned within 30 days of receiving the order;
• in as new condition, unopened, unused, with all original packaging, tags and seals intact;
• in a resalable condition; and
• not damaged in any way.
Please keep in mind that you'll be responsible for the cost and safe return of the goods, including return shipping fees. We highly recommend insuring high-value items for peace of mind during the returns process as well as selecting an option that provides tracking information so you can monitor your return.
If your returned goods do not meet the criteria outlined in this Policy, we'll work with you to cover the cost of returning your items to your nominated address.
To initiate a return for a change of mind, please contact us. For change of mind on returns or exchanges. (Please note for change of mind the original delivery fee is non-refundable.)
2. Change of mind returns exclusions
Change of mind returns for the following goods are excluded under this Policy:
(a) Underwear and socks
(b) Swimwear
(c) Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided.
Under The Australian Consumer Law, products on the list of exclusions can be returned if they are faulty, not fit for purpose, or do not match the sample or description.
4. Other Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, but the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
We will accept product returns and provide you with a replacement, refund or repair where:
• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match its sample or description.
Should you encounter an issue with your product, please contact us as soon as possible and before disposing the product. Your claim will be assessed, and guidance will be provided on the next steps to take.
Quite often this next step is a direction to send through a photograph of the issue or fault so it can be assessed, so please do not dispose of any purchases until instructed to do so.
If deemed necessary we may require you to return an item, where we will proceed with inspecting the goods.
Should we reasonably determine that the goods are defective, we will provide a remedy in accordance with your rights.
We reserve the right not to offer a refund, or repair, where the item fault is a result of misuse or neglect.
If upon inspection we find no evidence of defects, we will reject your claim and return the goods to you. You will be responsible for covering the cost of return shipping for goods rejected upon inspection. Instructions on how to make this payment will be provided.
You are responsible for the return of your goods unless it is unreasonable for you to do so (such as large or bulky items) and in such circumstances we will arrange for them to be collected from you.
We appreciate your cooperation in facilitating the returns process, which may involve assisting us with tasks like disassembling assembled items, where necessary. Please note that courier companies will only collect items that have been properly dismantled and packaged to ensure safe transit.
We aim to complete refunds within 7 business days and replacements within 28 business days from the date of receipt of the product. However, depending on the nature of the return and replacement product availability, in some instances, this process may extend beyond this period.
5. How to submit a return
To initiate a return please contact us.
If you have a problem with your goods, consider including a photo or video of the issue. This will assist us in providing you with a speedy resolution. You’ll have the option to attach these files while submitting your request.
Once submitted, our Returns and Warranty Team will be in contact with you within 2 business days to guide you through the next steps.
6. Refunds
Refunds for defective goods will be provided using the original payment method you used for your purchase.
If the purchase was made through a buy now pay later facility, the refunded money will be returned to the account held, and the balance will then be adjusted accordingly.
All marketplace products are covered by our MyDeal Refund Guarantee
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